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Technical Customer Support Advisor

Job Title: Technical Customer Support Advisor
Contract Type: Permanent
Location: Tamworth
Salary: 20000 - 25000
REF: 9380
Contact Name: Leah White
Contact Email:
Job Published: about 3 years ago

Job Description

As the Technical Customer Support Advisor, your duties will include:
  • Providing technical support and advice to new and existing clients over the telephone and email
  • Preparing quotations for new and existing clients and processing non-standard and special tooling orders, updating clients on ETA’s
  • Dealing with queries as and when required and resolving queries within a timely manner
  • Managing key accounts and understanding and anticipating their needs
  • Creating and managing specialist drawings using CAD
As the Technical Customer Support Advisor, you will:
  • Have an understanding of mechanical engineering machining processes and worked within a similar industry/position
  • Have excellent customer service skills, promoting a positive experience
  • Possess excellent communication skills both written and verbal  
  • Have excellent IT skills including excellent knowledge of Microsoft Office including Word, PowerPoint, PDF and Excel
  • You may have experience of working as one of the following: Advisor, Support Engineer, CNC operator, CNC Administrator, Sales Administrator, Engineering Co-ordinator, Maintenance Engineer, Mechanical Engineer, Chemical Engineer, Engineering Administrator or Engineer