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Senior Portfolio Manager, FM/Soft Services Sector

Job Title: Senior Portfolio Manager, FM/Soft Services Sector
Contract Type: Permanent
Location: London
Salary: 48000 - 55000
Contact Name: Lorna Dane
Contact Email:
Job Published: over 4 years ago

Job Description

Senior Portfolio Manager (x 2) , London, £50-55k - Soft Services – Facilities Management

I've supported this employer for some time now - outstanding place to work, they are growing and looking for the 'top people' with drive and ambition to join the expanding team.  I have these assignments exclusively - I placed the line manager to whom this (we need two) role will report and will conduct the first interviews.  Applications desired from those with similar business experience and they MUST be located close to central London or prepared to relocate.   Happy to discuss and 'flesh out' the advert below. Thanks in anticipation of your support:-

Professional facilities management and building support soft services company, based in London and the South East. Due to continued growth and expansion, now looking to appoint a further Senior Portfolio Manager.  Outstanding reputation for customer service, innovation, quality and operational efficiency. 

Reporting to the Service Director, this is a highly client facing position, with direct reports including operations managers and subject matter experts, working on accounts of varying sizes - all based in London.  This is a role that offers exceptional longer term opportunities in regards to further career development.

The role:

  • Responsibility for ensuring organisational effectiveness by providing leadership to our operational functions; contributing the development and implementation of organisational strategies, policies and practices

  • To ensure strategic and business objectives as well as the values and behaviours of our business are embedded into practice

  • Deliver commercial and operational leadership through strategic management, growth of portfolio and development of staff

  • Take ownership and ensure we deliver our services compliant to standards (legal, ethical and best practice) for Health & Safety processes including RAMS, Audit, COSHH, PPE etc

  • Responsible and accountable for Customer Relationship Management and represent on all customer and service delivery matters

  • Project Management and mobilisation of contracts

  • P&L responsibility for contracts, setting and adherence to budgets

  • Responsible for Quality Standards and Quality of Services delivered on all Operational Contracts

  • Direct reports include Portfolio, Account and Support Service Managers

  • Demonstrate effective decision making with consistency whilst reconciling the competing needs for resources effectively and efficiently

  • Ensure KPIs are managed and achieved, and service standards are met

  • Provision of regular reports on SLAs and KPIs, and attendance at planned and ad hoc meetings with client representatives to ensure service delivery satisfaction

  • Development of line managers along with accountability for the training and development of operational staff in conjunction with HR and training colleagues

  • Continuous Improvement through the identification of commercial and/or service delivery innovations

    The candidate:

  • Confident challenging policies where improvement opportunities exist

  • 5 years in a similar client facing management role in the soft services / facilities management industry

  • Confident decision maker, team player, commercially astute

  • Communication skills are vital as are personal presentation whilst working closely with clients

  • Ability to act as both mentor and critic of operational activities under your portfolio

  • IOSH qualification (or similar)