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Production Support Analyst

Job Title: Production Support Analyst
Contract Type: Permanent
Location: London
Salary: 55000 - 65000
REF: Production Support Analyst
Contact Name: Claire Hallet-Walsh
Contact Email:
Job Published: 8 months ago

Job Description

Production Support Analyst



To £65K plus extensive benefits package


Position summary & responsibilities

Our client is looking for a Production Support Analyst to join a highly skilled equity trading team for one of their major customers. As part of the Production Support team, you will be the first point of contact for any trading platform production issues, as well as being responsible for the ongoing platform maintenance and ultimate data retention and decommission of the platforms at end of life. Responsibilities include:

  • Investigating and resolving user and system generated issues across all the current Production systems in a timely manner, both for local and global users
  • Supporting the Global Equity Derivatives applications in production environment, Incident, Problem and Change Management, Continual Service Management, Disaster Recovery Planning and Testing
  • There is often a great deal of urgency associated with resolving incidents therefore you will need to be able to prioritise proactively when resource conflicts arise
  • The role may require some additional on-call support could be required on a rota basis both during the week and at weekends


Personal experience required for this role:

  • Good understanding of Equity Derivatives business and flows
  • Prior experience of production support role on Equities Derivatives applications
  • You will have an inquisitive problem solving approach
  • As platform support, we need someone with previous experience of investigating application-related systems and user requests and resolving or coordinating the resolution of issues
  • The ideal candidate will have the ability to liaise with both Business and IT users in a clear manner and must have strong communication and problem ownership skills
  • You will have the temperament to work under pressure in a fast moving production environment and will be confident in dealing with senior members of front office, other business functions and IT management
  • You must have the ability to have efficient communication with traders, therefore, it is highly desirable that you will have worked in an equities/derivatives environment and therefore have a strong understanding of business language and business workflows
  • You will have worked with all facets of Infrastructure, Vendor, Development and External teams on issues requiring deeper investigation, coordinating resolution and provide feedback to users
  • As a minimum you must have had experience of a similar role within the financial services sector
  • Experience of MIS and workflow tools such as JIRA and ServiceNow to track and demonstrate the overall quality of services is also highly desirable


Technical experience and skills required:

  • Experience of supporting Equity Derivatives apps running on Unix based platforms and using Oracle/Sybase databases
  • Strong Unix skills including scripting and server management
  • Strong database skills with a good understanding of SQL and stored procedures and make changes whenever required
  • Good understanding of tools/applications like Ctrl-M, Genoes etc
  • Managing, deploying and supporting releases
  • Strong analytical and technical background with good problem solving skills
  • Good understanding of SDLC and Agile
  • Experience of using DevOps tools and automation of backend server tasks (desirable)


About the company:

Our client is a global Tier 1 company involved in many leading mission critical projects. They are highly regarded within the industry and are one of the largest independent technology & business services firms in the world.

They consider employees as highly valued members of the business and offer extensive progression opportunities for those wishing to move further in their career on a local, national or global scale.

Production Support Analyst