Due to our clients continued growth and success, they are now looking for a customer service focused individual to oversee the timely delivery of a quality technical support service.
Working within the Support department you will be responsible for the effective resourcing of the support team and day to day management of the desk. Your role will include maintaining the skill level throughout operational hours, managing a team of support technicians who are responsible for support issues and enquiries from our customers and to act as an escalation point where difficult or controversial calls are received.
You will be responsible for the day to day coaching, training and support of the team on a continual basis, along with briefings to the service desk on changes and deployments that may affect call volumes.
In addition to managing the Support Desk you will also be required to provide first line support when workloads are high, or where additional experience is required. You will liaise with senior management, providing Management Information on a regular basis.
You will be office based but will be expected to drive to customer sites when necessary.
This position would suit someone who is familiar with a support desk environment and is looking to move into a management role, taking on more responsibility.
We are looking for someone who is passionate about good customer service and, as you will be liaising with customers and working on their sites, you will need to be presentable, have a personable manner and excellent communication skills.
You will have experience of Microsoft Dynamics NAV, both customer end use and programming and knowledge of Microsoft Dynamics NAV customers from 5.0 to 2016