IT Technician

Julie Rose Recruitment is looking for an IT Technician to join a market leader within the loans market, where your focus will be on team goals, customer value and looking at the bigger picture.

Hours:           35hrs p.w. on a rotating shift pattern, between 7.30am to 9.30pm and                     working weekends 9.00am to 6.00pm

Location:      Dartford           

Salary:           £28,000

Benefits:       Pension, insurances, Perkbox and annual/quarterly bonus

Holidays:      23 days (rising to 28 following 5 years’ service)

Duties for the IT Technician:

• Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications
• To assist all our users with any logged IT related incident when called upon
• To take ownership of issues by carrying out problem analysis to implement workarounds with the aim of restoring service to the customer as soon as possible
• Escalating incidents to other support teams / management where necessary
• To accurately record, update and document Incident and Requests using the IT Service Desk application
• To install and configure new IT equipment
• To resolve incidents and upgrade different types of software and hardware
• To resolve incidents with printers, copiers and scanners
• To maintain a first-class level of customer service at all times
• Ensuring that known issues and workarounds are documented and kept up to date to ensure that incidents can be resolved quickly and easily
• Ensuring that relevant Compliance and IT Security requirements are always met and considered, such as PCI
• Actively engaging and representing the team when working on company projects
• Procurement of IT hardware and software when required
• Actively support the SIP telephone system with changes as required
• Ensure that any issues that cannot be rectified internally are logged with external support companies and followed through to a resolution
• Flexible to rota out of hours’ service requests

Personal Specification for the IT Technician:

• Excellent communication skills (telephone and written)
• A full clean driving license with access to a car would be preferred due to the location and needs of this role

Technical Skills IT Technician:

• Documented working experience with Microsoft Windows Environments, including Microsoft SQL, Exchange, IIS and other applications.
• Experience with the following technologies would be advantageous - Microsoft Windows (7, 8, 10) installation, support and troubleshooting 
• Microsoft Windows Server (2008,2012) installation, support and troubleshooting
• Microsoft Exchange (2010, 2013) support and troubleshooting
• Active Directory and file / folder level permissions
• SQL Server (2008, 2012) administration (basic level)
• Basic networking knowledge (TCP/IP, DNS / DHCP)
• VOIP telephony systems; system development
• Virtualisation technology (Hyper-V, vmWare)
• Knowledge of WatchGuard firewalls would be advantageous
• Experience with a Service Management Framework (ITIL, COBIT etc.)
• MCSA / MCSE would be desirable