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IT Technician

Job Title: IT Technician
Contract Type: Permanent
Location: Dartford
Salary: 28000 - 28000
Contact Name: Julie Rose
Contact Email:
Job Published: over 3 years ago

Job Description

Julie Rose Recruitment is looking for an IT Technician to join a market leader within the loans market, where your focus will be on team goals, customer value and looking at the bigger picture.


Hours:           35hrs p.w. on a rotating shift pattern, between 7.30am to 9.30pm and                     working weekends 9.00am to 6.00pm

Location:      Dartford           

Salary:           £28,000

Benefits:       Pension, insurances, Perkbox and annual/quarterly bonus

Holidays:      23 days (rising to 28 following 5 years’ service)


Duties for the IT Technician:

  • Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications
  • To assist all our users with any logged IT related incident when called upon
  • To take ownership of issues by carrying out problem analysis to implement workarounds with the aim of restoring service to the customer as soon as possible
  • Escalating incidents to other support teams / management where necessary
  • To accurately record, update and document Incident and Requests using the IT Service Desk application
  • To install and configure new IT equipment
  • To resolve incidents and upgrade different types of software and hardware
  • To resolve incidents with printers, copiers and scanners
  • To maintain a first-class level of customer service at all times
  • Ensuring that known issues and workarounds are documented and kept up to date to ensure that incidents can be resolved quickly and easily
  • Ensuring that relevant Compliance and IT Security requirements are always met and considered, such as PCI
  • Actively engaging and representing the team when working on company projects
  • Procurement of IT hardware and software when required
  • Actively support the SIP telephone system with changes as required
  • Ensure that any issues that cannot be rectified internally are logged with external support companies and followed through to a resolution
  • Flexible to rota out of hours’ service requests


Personal Specification for the IT Technician:

  • Excellent communication skills (telephone and written)
  • A full clean driving license with access to a car would be preferred due to the location and needs of this role


Technical Skills IT Technician:

  • Documented working experience with Microsoft Windows Environments, including Microsoft SQL, Exchange, IIS and other applications.
  • Experience with the following technologies would be advantageous - Microsoft Windows (7, 8, 10) installation, support and troubleshooting 
  • Microsoft Windows Server (2008,2012) installation, support and troubleshooting
  • Microsoft Exchange (2010, 2013) support and troubleshooting
  • Active Directory and file / folder level permissions
  • SQL Server (2008, 2012) administration (basic level)
  • Basic networking knowledge (TCP/IP, DNS / DHCP)
  • VOIP telephony systems; system development
  • Virtualisation technology (Hyper-V, vmWare)
  • Knowledge of WatchGuard firewalls would be advantageous
  • Experience with a Service Management Framework (ITIL, COBIT etc.)
  • MCSA / MCSE would be desirable