Job Description
Julie Rose Recruitment is looking for an IT Technician to join a market leader within the loans market, where your focus will be on team goals, customer value and looking at the bigger picture.
Hours: 35hrs p.w. on a rotating shift pattern, between 7.30am to 9.30pm and working weekends 9.00am to 6.00pm
Location: Dartford
Salary: £28,000
Benefits: Pension, insurances, Perkbox and annual/quarterly bonus
Holidays: 23 days (rising to 28 following 5 years’ service)
Duties for the IT Technician:
- Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications
- To assist all our users with any logged IT related incident when called upon
- To take ownership of issues by carrying out problem analysis to implement workarounds with the aim of restoring service to the customer as soon as possible
- Escalating incidents to other support teams / management where necessary
- To accurately record, update and document Incident and Requests using the IT Service Desk application
- To install and configure new IT equipment
- To resolve incidents and upgrade different types of software and hardware
- To resolve incidents with printers, copiers and scanners
- To maintain a first-class level of customer service at all times
- Ensuring that known issues and workarounds are documented and kept up to date to ensure that incidents can be resolved quickly and easily
- Ensuring that relevant Compliance and IT Security requirements are always met and considered, such as PCI
- Actively engaging and representing the team when working on company projects
- Procurement of IT hardware and software when required
- Actively support the SIP telephone system with changes as required
- Ensure that any issues that cannot be rectified internally are logged with external support companies and followed through to a resolution
- Flexible to rota out of hours’ service requests
Personal Specification for the IT Technician:
- Excellent communication skills (telephone and written)
- A full clean driving license with access to a car would be preferred due to the location and needs of this role
Technical Skills IT Technician:
- Documented working experience with Microsoft Windows Environments, including Microsoft SQL, Exchange, IIS and other applications.
- Experience with the following technologies would be advantageous - Microsoft Windows (7, 8, 10) installation, support and troubleshooting
- Microsoft Windows Server (2008,2012) installation, support and troubleshooting
- Microsoft Exchange (2010, 2013) support and troubleshooting
- Active Directory and file / folder level permissions
- SQL Server (2008, 2012) administration (basic level)
- Basic networking knowledge (TCP/IP, DNS / DHCP)
- VOIP telephony systems; system development
- Virtualisation technology (Hyper-V, vmWare)
- Knowledge of WatchGuard firewalls would be advantageous
- Experience with a Service Management Framework (ITIL, COBIT etc.)
- MCSA / MCSE would be desirable