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Email Support - Estonian

Job Title: Email Support - Estonian
Contract Type: Permanent
Location: Sofia
Industry:
Salary: 16000 - 18000
REF: 21873
Contact Name: Hamblin Employment Group
Contact Email: recruit@hamblin.co.im
Job Published: 11 months ago

Job Description

Duties include:
Manage all aspects of the player experience by honing your natural customer service talents
Offering players top level support and assistance with any queries via multiple channels of communication
Responsible for troubleshooting all player matters before escalating
Ensure the player's experience is a positive one
Inform players of any upcoming promotions

Skills and experience required:
Fluent in Estonian, with an excellent command of English
Ability to demonstrate excellent verbal and written communication skills
Possess a strong customer service mentality with first-rate attention to detail
Thrive in working in a fast pasted, target-driven environment
Self-motivated and able to work as part of a busy team
Possess strong all round understanding of basic computer software, especially Word and Excel
 
The following are a distinct advantage:
Proficiency in any additional languages
A minimum typing speed of 40 wpm
Previous gaming experience
Working knowledge of online payment processing
Have proven work experience in using live chat