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Customer Service & Digital Marketing Executive

Job Title: Customer Service & Digital Marketing Executive
Contract Type: Permanent
Location: London
Industry:
Salary: 30000 - 35000
REF: ch
Contact Name: Claire Hallet-Walsh
Contact Email: claire@walshemployment.co.uk
Job Published: 9 months ago

Job Description

Customer Service & Digital Marketing Executive

Salary £30-35k 
Notting Hill, London
2 minutes from Tube Station
Office based. Hours: 9.30-6pm

(Graduates will be considered with relevant work experience)

Knowledge & Experience Candidates will not be considered without the following :

Customer Support / Service (Via phone/email/support platform)

Excellent telephone manner & ability to maintain and build on key customer relationships
English must be Fluent & spoken as primary language

eCommerce essential (Magento experience preferred)

Excellent numerical & MS Excel skills

Summary

Our client is a UK based Accessory Brand in the Apple Market and we work in a small start-up team environment. They design premium accessories for iPad and iPhone, and we sell online as well as in retail stores. We are looking for a Customer Service and Digital Marketing Exec to work in our small Notting Hill based team to start ASAP to manage the day-to-day customer service and expansion of our brand online.


You will be working with our Online Director to ensure that Customer Service is managed and responded to in a timely manner, as well as helping to grow our business on Amazon through improving listings, reviews, content management and SEO and on our website. This is an exciting time for the overall growth of the organisation and we are looking to recruit an ambitious individual who is seeking an long term opportunity, personal development and career growth.



Preferred experience:

Experience running customer support desk (zendesk, etc)

Must be Mac proficient and competent with using Microsoft Excel & Word (Understanding of VLook ups, Filters, pivot tables ideally.)
Apple user preferred, for a better understanding of our market!
Growing Sales & SEO on Amazon Seller and Vendor Central
An understanding of or experience in a retail industry, working with incoming/outgoing products and stock management.

Basic SEO & Optimisation Principles

Ability to self-manage and self-start

Enjoy Multi-tasking and learning new skills

Ability to self-manage and get daily tasks done

Often with small businesses, there is more to a job role than can be put on paper - so small business experience is also considered an asset!
Patient/Positive/Confident/Friendly demeanour
Team player is a MUST

Customer Service General Duties will include:

  • Day to day Customer Service online support - Any returns, warranty claims, or website queries from customers.
  • Checking and resolving customer backorders
  • Check and sort Returned stock (RMA stock) for faulty/ok to re-sell.
  • Managing stock levels and stock on our online store, to help get new products online and ensure stock is not 'sold out’ online.
  • Working with our warehouse team to ensure customers’ orders are dispatched on time/lost orders are located/queries are dealt with in a timely manner, etc.
  • Generating promo codes for Customer Service issues.
  • Building positive reviews on Trustpilot.co.uk and pipetto.co.uk
  • Using positive customer service interactions to build a reviews network for new products on: Amazon.co.uk, Amazon.de, Amazon.fr and Amazon.com

Digital Marketing duties may include:


Online Content management (Magento):
Updating sale prices & dates across 3-4 websites
Updating online keyword and metadata & product titles/descriptions.


Amazon Seller Central / Vendor Central
Updating online keyword & product titles/descriptions.
Listing Management - ensuring listings are correct, images are all uploaded, stock is live, etc.
Putting monthly clearance stock proposals together and ensuring uploaded to Amazon Vendor Central.

Monitoring prices reflected online website and in seller central.
Managing Amazon review program across 4 market places - Ensuring positive reviews & responsive to negative reviews, for both product and service.

Actively managing the full reviews process and generating positive reviews on new products, building online ranking for listings to agreed KPIs

Other duties within Digital Marketing will be considered and are based on experience, e.g. Social Media Management, PPC, SEO, Content Management etc.