Customer Relations Advisor

Job Title: Customer Relations Advisor

Salary: £18,200

Location: Coleshill, B46

Hours: 9 – 5.30 Monday to Friday

Description:

Due to promotion and increased workload, we are currently recruiting a Customer Relations Advisor to work as part of a large friendly team within a well-established business in Coleshill.

You will be required to facilitate claims progressing to successful litigation through customer contact, support and progress updates.

Key Duties:

• To provide an administrative and customer service support to customers post settlement process
• Assist in file progression prior to litigation
• Call clients to explain process and to gain consent
• Call solicitors to advise on progress of claims
• Take incoming calls from clients and deal with queries
• Ensure all contact is documented
• Update client records
• Associated administration duties

Key Skills/Experience Required:

• Experience in a customer service or administration based role is preferred
• Clear verbal and written communication skills
• The ability to prioritise and work to deadlines
• Ability to work under pressure
• Competent in MS Office

The successful candidate will ideally be experienced in a similar administration or customer service based role and will have excellent attention to detail.  In return for your hard work, you will earn a starting salary of £18,200 and excellent benefits.

For more information, or to apply for this vacancy, please email your CV or call 0121 296 5766.