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Customer Relations Advisor

Job Title: Customer Relations Advisor
Contract Type: Permanent
Location: Coleshill
Industry:
Salary: 18200
REF: 427
Contact Name: Kate Morgan
Contact Email: kate@morganparkes.co.uk
Job Published: about 2 months ago

Job Description

Job Title: Customer Relations Advisor

Salary: £18,200

Location: Coleshill, B46

Hours: 9 – 5.30 Monday to Friday

Description:

Due to promotion and increased workload, we are currently recruiting a Customer Relations Advisor to work as part of a large friendly team within a well-established business in Coleshill.

You will be required to facilitate claims progressing to successful litigation through customer contact, support and progress updates.

Key Duties:

  • To provide an administrative and customer service support to customers post settlement process
  • Assist in file progression prior to litigation
  • Call clients to explain process and to gain consent
  • Call solicitors to advise on progress of claims
  • Take incoming calls from clients and deal with queries
  • Ensure all contact is documented
  • Update client records
  • Associated administration duties

Key Skills/Experience Required:

  • Experience in a customer service or administration based role is preferred
  • Clear verbal and written communication skills
  • The ability to prioritise and work to deadlines
  • Ability to work under pressure
  • Competent in MS Office

The successful candidate will ideally be experienced in a similar administration or customer service based role and will have excellent attention to detail.  In return for your hard work, you will earn a starting salary of £18,200 and excellent benefits.

For more information, or to apply for this vacancy, please email your CV or call 0121 296 5766.