Job Title: New Claims Advisor
Salary: £19,500 plus bonus
Location: Coleshill, B46
Hours: Rotating shifts between 8am – 7pm Monday to Friday, plus one Saturday morning a month
** Unfortunately you can not rely on public transport to get to this location **
Due to internal promotion, we are currently recruiting for two New Claims Advisors to work as part of a large friendly team within a well-established business in Coleshill.
You will be required to deliver a high-quality telephone based service experience to partners and customers to ensure the best possible outcome for their enquiry.
·To communicate with referral partners, clients, third parties and colleagues to ensure all relevant information is captured and claims are dealt with in a timely manner
·Use questioning and active listening skills to gain full information of the claim and ensure that the customer is not at fault
·Making important decisions related to the claim based on your fact find conversation
·Effectively process and manage all new claims to a successful conclusion
·Update the back office system with clear records
·Keep in touch with the customer to provide updates during the process
Key Skills/Experience Required:
·Experience working in a fast paced, target driven customer focused role
·Previous soft sales experience would be beneficial but not essential
·The ability to learn new processes quickly and efficiently
·Competent using Word and Excel
·Excellent verbal communication skills
·Proven judgement and decision making skills
This is an exciting role for a strong communicator with excellent decision making skills.The successful candidate will be an adaptable, tenacious self-starter with a results driven attitude.In return for your hard work, you will earn a basic salary of £19,500 plus bonus and excellent benefits.
For more information, or to apply for this vacancy, please email your CV or call 0121 296 5766.