The client is only using us for this role and it could be a quick placement if you have anyone. Need to be a current Case Manager who is HCPC registered. Brain injury experience is not essential.
Case Manager - Community
To be the initial point of contact between AKA and the Solicitor acting for the client and /or the client and their family, in accessing, explaining, assessing and then delivering the services of AKA.
To assess the client and then to and implement a personalised care plan which ensures appropriate support to clients who have suffered a traumatic injury.
To supervise and manage the Assistant Case Manager.
To comply with and fully support the aim of AKA to put meaning back into life and enable clients to live the life they lived before the traumatic injury was sustained.
- Undertake a full needs assessment including risk assessment in order to develop a personal therapeutic programme and a quality support package for the client in line with need.
- Develop and maintain a communications framework so that the client, family and friends are central to the ongoing process.
- Develop specific goals to meet the needs of the client in order to help them make gains in their physical cognitive and psychological well-being.
- Monitor and evaluate goals so they are readdressed and updated in line with client need.
- Liaise with professionals so that there is a clearly joined up programme involving all relevant parties to achieve a high quality treatment programme.
Communications and Working Relationships
- To ensure and maintain an open and transparent effective two way communication process between staff of AKA and the client and client’s family and friends, therapists and other agencies.
- To liaise with and effectively communicate and advocate on behalf of the client, with their solicitor or other legal representatives, therapists, experts and other health care professionals.
- To attend team meetings, review meetings, regional meetings and management meetings.
- To attend networking events as and when required with or without the Assistant Case Manager.
- To keep accurate and contemporaneous records.
- To prepare case plans, risk assessments, support plans, progress reports and/or needs assessments, and review reports in line with AKA’s policies and procedures.
Recruitment and Training
- To work with the Assistant Case Manager to recruit Team Leaders and/or Support Workers to provide care in line with the therapeutic plan.
- To undertake the induction of new Assistant Case Managers, and to continue to monitor and supervise through their probationary period.
- To be involved in the selection and recruitment of Assistant Case Managers, Team Leader and/or Support Staff for the care package, including attendance at interviews.
- To ensure the training requirements for staff are met as required by AKA’s policies and procedures are complied with.
- To lead, develop and supervise the work of the Assistant Case Manager, Team Leader and Support Staff so they provide care and support to the client in accordance with the care package agreed, implemented with AKA’s high standards and its policies and procedures.
- To undertake the regular formal supervision of the Assistant Case Manager and to ensure that the package of care provided is appropriately implemented with AKA’s high standards and its policies and procedures.
- To deal with complex HR issues referred by the Assistant Case Manager arising from the management of Team Leader and Support Workers, including sickness, maternity, disciplinary and capability issues, in conjunction with the office and AKA’s policies and procedures.
- To undertake shadow shifts within the care package.
Management of Resources
- To plan and manage your own time effectively to cover these duties.
- To undertake any other ancillary tasks necessary as directed by the Case Manager or the office.
- Professional qualification (OT, SLT, Nurse, Physiotherapist)
- 2 years post-qualification experience
- 2 years’ experience of dealing with brain injured or neurological clients.
- Demonstrable understanding (gained from 2 years’ experience to therapeutic programmes) of the wider support agencies (therapists, alternative therapies) and how they can be used to support clients with a brain injury.
- Excellent communication skills.
- Ability to develop therapeutic relationships.
- Leadership skills.
- Ability to organise documentation in a structured manner.
- High level of skill in report writing.
- Ability to use initiative.
- Ability to form professional working relationships with contractors, staff and clients.
- Ability to act as a “conductor” in the direction of a therapeutic programme which best meets clients’ needs while ensuring the process includes the wishes of the client, their family/friends.
- Computer skills desirable.
- Car driver essential.