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2nd Line IT Support

Job Title: 2nd Line IT Support
Contract Type: Permanent
Location: Summertown, Oxfordshire
Salary: 25000 - 28000
Contact Name: Mike Terry
Contact Email:
Job Published: almost 4 years ago

Job Description

Position: 2nd Line Support Analyst
Location: Summertown (OX2)
Salary: £25,000 – £28,000 per annum
Hours: Monday – Friday (9:00 am – 6:00 pm)
Experience: IT Support, Service Desk, Active Directory, Windows Server, Exchange, TCP/IP, Exchange Server, File Sharing, Helpdesk


Do you have what it takes to join Oxfordshire’s leading IT Support business? For over 15 years, this award winning IT support company have served both the Oxfordshire and wider markets; supplying IT support, hosting, troubleshooting problems (hardware and software) and anything internet or telecoms related to small to medium sized enterprises.

With these guys it’s all about ‘IT in plain English’, a statement which has served the company well since their inception.

As a team of 14, they are looking to grow with the addition of a 2nd Line Support Analyst. Whilst you need solid experience within a support capacity, ultimately culture is just as important. Personality, humour and character are significant factors and combined with a strong aptitude and love of IT, are what it takes to be successful in this role and company for the foreseeable.

This tight-knit office require an experienced head to contribute to the growth and development of a young support team who can not only offer the relevant support to its customer base, but also guide and mentor more junior staff.

You will need a strong grasp of Active Directory, knowledge of Windows Servers, TCP/IP Networking and experience of call logging.

If you have the personality and a clear passion to join a fledgling business who offer their clients an unmatched service, we would love to hear from you!


The Company:

Founded near 15 years ago, the company is an independent IT support partner for SME’s (small – medium sized businesses) providing computer hardware and software support.

They offer a truly bespoke service to their clients whether that be on a case by case basis or an ongoing agreement, the business generally retains their clients through their approach to customer service. It’s easy to become overawed by IT knowledge therefore their ethos to support businesses in plain English enables clients with modest IT knowledge to work with this business to overcome any obstacles across the field of IT.



  • Sound 2nd Line Support experience
  • Expert knowledge of desktop support
  • A strong personality and sense of humour!
  • Able to recognise the importance of customer service
  • Solid knowledge and understanding of Active Directory
  • Knowledge of file sharing and file permissions
  • Excellent knowledge of Windows Server Rolls and Features (DNS, DHCP, RAS, HyperV etc)
  • Experience with Exchange Server
  • Experience working with Office 365
  • Knowledge of TCP/IP Networking


Thompson & Terry Ltd is a recruitment consultancy specialised in the sourcing of Sales & Marketing professionals within Oxfordshire. No terminology used in this advert is intended to discriminate on the grounds of race, age or sex.

PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately your application has been unsuccessful at this time.