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Customer Service

  • Technical Customer Support Advisor

    As the Technical Customer Support Advisor, your duties will include: Providing technical support and advice to new and existing clients over the telephone and email Preparing quotations for new and existing clients and processing non-standard and special tooling orders, updating clients on ETA’s Dealing with queries as and when required and resolving queries within a timely manner Managing key accounts and understanding and anticipating their needs Creating and managing specialist drawings using CAD As the Technical Customer Support Advisor, you will: Have an understanding of mechanical engineering machining processes and worked within a similar industry/position Have excellent customer service skills, promoting a positive experience Possess excellent communication skills both written and verbal Have excellent IT skills including excellent knowledge of Microsoft Office including Word, PowerPoint, PDF and Excel You may have experience of workin...

    Job Type:
    Permanent
    Location:
    Tamworth
    Salary:
    20000 - 25000
    Job Ref:
    9380
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  • Account Manager

    Our client is a growing communications business and an opportunity has opened up for an Account Manager to be the important link between the business and its customers. This is a great role for someone looking to be part of a team and for someone who thrives on communication, relationship building and has a passion for good service. The role: As part of the sales team you will be responsible for successful delivery of services and products Be the liaison between the business and its customers Support and co-ordinate all account activities Grow and strengthen inter team relationships Ensure all reporting is up to date and accurate Support all processes Candidate criteria: Good communicator and relationship builder Confident, outgoing and caring Comfortable working in a fast paced environment Great attention to detail Of graduate calibre Experience of service delivery in telecommunications or IT Experience of reporting, reviewing and incident ma...

    Job Type:
    Permanent
    Location:
    Midlands
    Salary:
    30000 - 40000
    Job Ref:
    FF189
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  • Payments Customer Service and Support - Mandarin Speaking

    Please contact me if you have interviewed people like this and maybe have candidates ready to go. I have not done any searching yet. Let me know about salary needs as this is a guestimate and the client is open. ePayment Customer Support Expert job opening for someone with a background in Mandarin and eGaming customer support reporting to the Head of Payments / Manager, in Douglas, IoM. We are supporting an eCommerce / eGaming client in the Isle of Man and have executive level relationships to facilitate this recruitment with professionalism. Salary negotiable in line with experience so a lose range is given at £25K-£35K (if you are in London, as the income tax is different in IoM, this is more like a London base of £45K + bonus + benefits). Experience with Mandarin speaking consumers in consumer online eCommerce payments Knowledge of wechat Alipay QQ CUP Troubleshooting and investigation of technical issues Manage effective relationships with...

    Job Type:
    Permanent
    Location:
    Douglas
    Salary:
    27000 - 44000
    Job Ref:
    BZ_374_JOB
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