User Experience Manager (UX Manager)
I’m looking for a confident, customer facing User Experience Manager to support the design and delivery of an online proposition for a leading Fintech company.
A fast growing, high profile Fintech company who embrace innovative consumer, financial services technology through their platform. They offer a dynamic but highly collaborative environment to work in. Good benefits with appreciation of work/life balance. Based in London Bridge but moving to Canary Wharf in the next couple of months. Career progression and lots of opportunity to up skill.
Working within the Customer Engagement team you will be responsible for user experience (including interaction design and user interface design) across large, key B2B customer group. Good communication skills are key, you will enjoy putting forward proposals and achieving change via interaction with stakeholders. You will help identify and design continuous improvements to user experience through product change, service improvements and better communications. You will be responsible for the continuous improvement of the digital service and quality of all screen design either internally or by off-shore team, helping to instil a culture of user centricity across the department.
Typically, you will:
- Direct offshore/internal teams of user experience design of functional areas of website
- Deliver prototypes, layout design, specs for interactional and interface design, information architectures, navigation, search, user flows and other user experience deliverables
- Responsible for assurance of test scripts for UX requirements.
- Work with product and testing teams.
- Conduct expert reviews
- Commission customer insight/web analytics
I’m looking for someone with UX know-how and has a broader background who has experience in supporting the design and delivery of online propositions. You will be confident working from a high-level brief to deliver a creative solution to complex business requirements, helping to design complex interfaces across varying audiences under many different user cases and functional conditions. You will understand front end web developing and web technologies and how they’re used for digital solutions. You will have knowledge of web content accessibility guidelines and how to apply them to design. Ideally you would have experience working with outsourced tech partners.
This is a superb opportunity to work for a leading FS company where user experience is at the very heart of their proposition. Urgent!