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Technical Support Operator

Job Title: Technical Support Operator
Contract Type: Permanent
Location: Birmingham
Salary: 22000 - 28000
REF: AL160
Contact Name: Abi Hollick
Contact Email:
Job Published: over 3 years ago

Job Description

This is a fantastic opportunity for a Technical Support Operator to join a busy, successful IP solutions distribution company based in Birmingham, which provides excellent customer service to its clients, and supports and promotes employees from within where possible.

This role would suit a former installer who has familiarity with IP CCTV, Access Control and Paxton Access, who is technically minded, enjoys problem-solving but can remain approachable and calm under pressure and is good at dealing with people.

Applicants should have previous experience in dealing with infrastructure, networking and security products and enjoy working in a busy, changing environment.

There is the opportunity to benefit from an attractive salary with yearly bonus and benefits package.

Essential requirements:  The successful Technical Support Operator will have:

  • Previous installation experience working in the infrastructure, networking and security products industry

  • Knowledge of data infrastructure products and installations

  • Knowledge of IP CCTV, Access Control and Paxton Access

  • GCSE English and Maths at Grade C or above

  • IP Security experience is an advantage

  • Excellent time management and the ability to prioritise

  • Good IT, communication and customer service skills

  • Excellent problem-solving skills.

The duties of the Technical Support Operator are:

  • Deliver high quality technical support to customers and staff queries via the helpdesk

  • Logging all telephone/email queries and endeavour to provide solutions

  • Provide infrastructure and network assistance as required

  • Deliver internal and customer training

  • Test and evaluate returned products to determine fault – correspond with suppliers regarding faulty equipment

  • Work closely with customers/suppliers to resolve quality issues

  • Create and administer incident reports and the return of faulty goods.

Salary: £22,000 to £28,000 depending on experience plus yearly bonus

Benefits:  Free car parking, 22 days holiday plus Bank Holidays (plus yearly incremental), extra holiday at Christmas/New Year period, company pension scheme, company sick pay, death in service benefit, social committee funded events.

Hours of Work: Monday to Friday – flexible between 8:00am and 6:00pm

This role would suit someone with previous experience as: Technical Support Engineer, Technical Support Analyst, CCTV Installer, Technical Helpdesk, Systems Engineer, Network Engineer, IT Support Engineer.