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Technical Support Analyst

Job Title: Technical Support Analyst
Contract Type: Permanent
Location: Swindon, Wiltshire
Industry:
Salary: 28000 - 32000
REF: 1800
Contact Name: Fraser Evans
Contact Email: fraser@jackiekerrrecruitment.com
Job Published: 26 days ago
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TEAM Member Email info@jackiekerrrecruitment.com
TEAM Member Phone Number 01793 762026
Member Contact Fraser Evans
Contact Phone Number 01793 762026
Approximate Total Fee:
Split Fee Terms:

Job Description

Technical Support Analyst

Swindon, Wiltshire

£28,000 - £30,000 Per Annum

Reporting to: Development Team Lead

Technical Support Analyst Role:

This role is responsible for ensuring that the business can continually and consistently meet the contractual support commitments and key performance indicators our client's business divisions place with their customers. It is an excellent opportunity to develop integrated logistics support skills whilst also gaining applied business skills in a technical environment; engaging with engineers, suppliers, and customers in a wider business context. The successful candidate will have the opportunity to influence systems as they develop from concept to delivery; ensuring product is designed for support throughout its full life-cycle. This will involve, but not be limited to:

  • Collating information from multiple internal departments into professional support reports
  • Ensuring support requests and maintenance tasks are dealt with by appropriate teams
  • Responding to and implementing requests for post design services
  • Completing task acceptance forms and documenting work plans
  • Orchestrating written proposals for new contracts through  the aggregation of commercial & technical content
  • Invitations to tender, reviewing statements of work, and checking cost and resource estimates

Depending on business sector, the Contracts Support Engineer will have a number of business development managers to liaise with, and will occasionally be required to make site visits to assess logistical issues and the general in-service support environment. They will be expected to apply their holistic view of the support environments to pre-empt and resolve issues prior to them impacting customer’s in-service needs.

As a small business, our client requires flexibility in the functions this role will undertake. Further to the primary function, the role will be responsible for internal compliance within the engineering department.  This function will include, but not be limited to:

  • Engineering design flow facilitation and administration
  • Regulatory standards review and process synchronisation
  • Factored product supplier compliance

Skills / experience / qualifications:

It is essential the candidate has:

  • English language A-level or equivalent years of experience
  • Demonstrable experience producing high quality technical content
  • Practice in the implementation of contractual arrangements
  • Experience of working within at least one of the following fields: integrated logistics support, engineering, supply chain management, or operations management

It is desirable the candidate has:

  • HNC or HND in a STEM subject
  • Experience in the defence environment
  • Management of new product introduction projects
  • Practical on-site experience of electronic systems installations
  • Experience with the administration of software systems
  • Comprehension of challenges inherent within manufacturing environments
  • Familiarity in engaging with government agencies
  • Understanding of electronic circuits or sub-systems
  • Awareness of the implications of RoHS, WEEE, & REACH policies

Person:

The successful candidate will be able to demonstrate scenarios where their high attention to detail has brought tangible business success; being able to apply their specific skills to the wider business’ aims. They will have an approachable demeanour, comfortable with engaging with people directly in person or on the phone, rather than passively behind email.

The successful candidate will work within a multi-disciplined engineering team and will be expected to use their own interpersonal skills to draw upon existing internal expertise, from product designers, mechanical engineers, software developers, photonics experts, and microwave specialists. They will also present a confident and collaborative interface when dealing with customers, users, sub-contractors, and suppliers, through either written or verbal communications.

Required behaviours:

  • Creativity and innovation – Possessing a passion for driving continuous improvement by spotting opportunities and seeking the views of others
  • Keeping Commitments – You demonstrate a can-do attitude and you drive to complete tasks and projects and report that they are completed, even when other opportunities arise which appear to be more interesting
  • Collaboration and Communication – ability to develop relationships with colleagues outside your department built on mutual trust, respect and drive for sharing and success
  • Impact and influence  You listen to different perspectives, evaluate, persuade and carefully shape your work to deliver excellent results
  • Teaching and Sharing – You share what you know with others and seek to learn from the vast pool of knowledge in others
  • Company Focus – Put the needs of the company first before your team needs, drive to achieve the goals of the company as well as your own team