Job Description
Technical & Claims Advisor
Objective;
To support the dealer network
Reporting to;
Technical & Quality Manager
Responsible for
- Resolution of Technical Inquiries
- Administration of dealer claims
- Maintenance of Parts Master
- Quality inspections
- Working relationships
- The Clients networks and car companies.
- The Clients Head Quarters
- The Clients Europe branches
- External Suppliers
- Warehouse operations
- Internal departments
Key Result Areas
- Resolve Technical inquiries within acceptable time frame
- Process claims within the agreed time as determined by the car companies’ policy and procedures.
Key Tasks
- Technical inquiries via Dealer Communication System and telephone
- Administration of the claims system – authorising payments or the rejection of
- Submission of claims to our suppliers
- Identify quality issues, liaise with suppliers and put in place actions required for resolution.
- To oversee the return logistics process
- Maintain the UK Parts Master regarding part and kit number creation, super-session and pricing in order to preserve the integrity of the system
- Assist with dealer training
- Dealer site visits
- Audits of transport depots
Core Skills
- Customer handling
- Excellent communicator at all levels
- Previous main dealer parts or workshop experience
- An understanding of motor vehicle technology
- Appreciation of quality standards.
- Computer literate – Word, Excel and Powerpoint
- Well organised and able to prioritise
- Self-motivated
- Ability to work under pressure with a minimum of supervision