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Technical & Claims Advisor

Job Title: Technical & Claims Advisor
Contract Type: Permanent
Location: Tamworth
Salary: 22000 - 25000
Contact Name: Tom Sharpe
Contact Email:
Job Published: about 3 years ago

Job Description

Technical & Claims Advisor

To support the dealer network

Reporting to;     
Technical & Quality Manager

Responsible for

  • Resolution of Technical Inquiries
  • Administration of dealer claims
  • Maintenance of Parts Master
  • Quality inspections
  • Working relationships
  • The Clients networks and car companies.
  • The Clients Head Quarters
  • The Clients Europe branches
  • External Suppliers
  • Warehouse operations
  • Internal departments

Key Result Areas

  • Resolve Technical inquiries within acceptable time frame
  • Process claims within the agreed time as determined by the car companies’ policy and procedures.

 Key Tasks            

  • Technical inquiries via Dealer Communication System and telephone
  • Administration of the claims system – authorising payments or the rejection of
  • Submission of claims to our suppliers
  • Identify quality issues, liaise with suppliers and put in place actions required for resolution.
  • To oversee the return logistics process
  • Maintain the UK Parts Master regarding part and kit number creation, super-session and pricing in order to preserve the integrity of the system
  • Assist with dealer training
  • Dealer site visits
  • Audits of transport depots        

Core Skills

  • Customer handling
  • Excellent communicator at all levels
  • Previous main dealer parts or workshop experience
  • An understanding of motor vehicle technology
  • Appreciation of quality standards.
  • Computer literate – Word, Excel and Powerpoint
  • Well organised and able to prioritise
  • Self-motivated
  • Ability to work under pressure with a minimum of supervision