Technical & Claims Advisor

Technical & Claims Advisor

Objective;           
To support the dealer network

Reporting to;     
Technical & Quality Manager

Responsible for

• Resolution of Technical Inquiries
• Administration of dealer claims
• Maintenance of Parts Master
• Quality inspections
• Working relationships
• The Clients networks and car companies.
• The Clients Head Quarters
• The Clients Europe branches
• External Suppliers
• Warehouse operations
• Internal departments

Key Result Areas

• Resolve Technical inquiries within acceptable time frame
• Process claims within the agreed time as determined by the car companies’ policy and procedures.

 Key Tasks            

• Technical inquiries via Dealer Communication System and telephone
• Administration of the claims system – authorising payments or the rejection of
• Submission of claims to our suppliers
• Identify quality issues, liaise with suppliers and put in place actions required for resolution.
• To oversee the return logistics process
• Maintain the UK Parts Master regarding part and kit number creation, super-session and pricing in order to preserve the integrity of the system
• Assist with dealer training
• Dealer site visits
• Audits of transport depots        

Core Skills

• Customer handling
• Excellent communicator at all levels
• Previous main dealer parts or workshop experience
• An understanding of motor vehicle technology
• Appreciation of quality standards.
• Computer literate – Word, Excel and Powerpoint
• Well organised and able to prioritise
• Self-motivated
• Ability to work under pressure with a minimum of supervision