SALARY: £26,000.00 PA plus benefits.
Our client is looking for an experienced Team Manager to provide management and leadership for a team of circa 15 Customer Support Consultants whose role it is to provide excellent customer service to customers via a variety of channels in relation to their finance agreement. Typical customer enquiries include general product and service enquiries, personal detail and address amendments, direct debit/payment method changes, settlement/balance enquiries, partial/full payment and complaints in relation to finance agreements, products and services.
The Team Manager is responsible for ensuring organisational and performance targets are met; ensuring staff adherence to procedures and processes from a client perspective; managing staff in line with company policies and developing an environment in which staff within the team constantly strive to improve individual performance. Direct experience managing similar size teams in a contact centre environment is essential while in-depth knowledge of financial Services and associated regulations would be advantageous.
This role is paramount in supporting our client s strategic goals ensuring that customers are provided with an exceptional level of service during every interaction.
Ref No: 1702-18
Job Type: Permanent
Full or Part Time: Full Time
Salary: £26,000 PA
Hours: Monday to Friday: Full Time