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Team Manager

Job Title: Team Manager
Contract Type: Permanent
Location: Warwick
Salary: 26000 - 26000
REF: 1702-18
Contact Name: Traci Thompson / Vikki Harvey / Liz Hollen
Contact Email:
Job Published: over 3 years ago

Job Description

SALARY: £26,000.00 PA plus benefits.

Our client is looking for an experienced Team Manager to provide management and leadership for a team of circa 15 Customer Support Consultants whose role it is to provide excellent customer service to customers via a variety of channels in relation to their finance agreement. Typical customer enquiries include general product and service enquiries, personal detail and address amendments, direct debit/payment method changes, settlement/balance enquiries, partial/full payment and complaints in relation to finance agreements, products and services.

The Team Manager is responsible for ensuring organisational and performance targets are met; ensuring staff adherence to procedures and processes from a client perspective; managing staff in line with company policies and developing an environment in which staff within the team constantly strive to improve individual performance.  Direct experience managing similar size teams in a contact centre environment is essential while in-depth knowledge of financial Services and associated regulations would be advantageous.

This role is paramount in supporting our client s strategic goals ensuring that customers are provided with an exceptional level of service during every interaction.  

Ref No: 1702-18
Location: Coventry
Job Type: Permanent
Full or Part Time: Full Time
Salary: £26,000 PA
Hours: Monday to Friday: Full Time