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Support Engineer

Job Title: Support Engineer
Contract Type: Permanent
Location: Rugby
Salary: 21000 - 26000
Contact Name: Gavin Dilkes
Contact Email:
Job Published: about 4 years ago

Job Description

This is an excellent opportunity to join the Service and Support Team of a world class Midlands-based Inventory Management Systems manufacturer. Due to their continued growth, they are now looking to add to their Service and Support Team, and are recruiting for a Service Engineer. Working as part of a growing team within a mid-sized organisation, responsible for an ever-broadening customer base. Supporting installation projects of varying scale; from single systems to site wide solutions as well as office based, global customer support.


The Function

Key responsibilities:

  • To carry out the delivery and installation of bespoke Inventory Managements Systems
  • To learn & support the full product range including some software support
  • Carry out onsite repairs and the repositioning of systems in a variety of environments
  • Conduct occasional technical training sessions
  • Maintenance of the Ticket Logging System
  • Process and repair customer returns
  • Support the Production Team
  • Support the Research and Development Team
  • Liaise with customers for the installation of the systems



  • Logical thinker, adaptable to change, used to working in demanding environments
  • Being able to work as part of a team and as an individual
  • Willingness to work away from home for periods of time sometimes at short notice
  • Full UK Drivers Licence
  • Good communicator both on the phone and in person


Desired Skills:

  • Some understanding of Electronics
  • Forklift Licence (preferred, but not essential)
  • 2+ Years in a similar field based service role
  • Confident user of Desktop and Web based systems.
  • Confident user of Microsoft Windows, Windows Office & Desktop Software
  • Knowledge of SQL Server – desired but not essential.
  • A team player who works with others to resolve customer problems.