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Solution Lead/Architect with Contact Centre Experience

Job Title: Solution Lead/Architect with Contact Centre Experience
Contract Type: Permanent
Location: Home Based with UK Travel
Salary: 65000 - 75000
REF: srbp101
Contact Name: Nichola Jude
Contact Email:
Job Published: almost 3 years ago

Job Description

My client, a major public service provider, urgenty requires a Senior Solution Lead/Architect with Contact Centre experience, to support them to provide "Contact Centre as Service" to their clients.

Key Points:

Ideal candidates will have extensive experience in taking the lead on converting technological visions into blueprints. Work collaboratively within a matrix organisation, leading on IT solutions from inception/specification, integration, to delivery.

Project-Based Role

Working on projects including post-contract delivery.

Acting as the conduit between their area and the business


Public Service Providers, and/or private large matrix organisations such as JLR


This is a client-facing role, so although this role is home-based, there is a high percentage of travel attached, particularly travelling to client sites across the North West and sometimes Cardiff.


Predominately a cloud-based Microsoft SAAS, Azure, Agile and Prince 2 environment.

Please contact me for a JD

Salary Package: up to £75k but realistically more £70k, car, no car allowance, and all usual benefits