Software Implementation Consultant might suit someone in IT Support currently
The role is a key element in the growth and success of the company - assessing the client's IT infrastructure and existing email practices - Assisting the client's IT team with the setup, configuration and deployment of the software - Providing administration and user training on site or remotely online
The role will also include technical pre-sales support assisting clients with the set-up of their trial of the product.
The company are a fast-growing software company, that helps businesses to manage their emails. Currently supporting over 2,000 businesses and 50,000 users across multiple industries worldwide.
The product is an add-in for Outlook – making it very easy for project teams to automatically file and share emails project emails
It is essential to the continued success of the company that this individual be energetic and motivated - who will work with new and existing customers for them to get the best out of their investment in the system.
The role is a full-time, permanent contract, working 37.5 hours per week – there is flexible working available
You will need......
To learn and understand the technologies involved in using the product
Work closely with the sales team ensuring they have all the information they need to maximize the sales of the product
Maintain the product documentation and You Tube training video library
Maintain CRM records for the implementations.
Ideally you will......
Have worked within a fast-moving technical support department or for a client facing software company
Have extensive technical knowledge of the Microsoft desktop and network environments and Microsoft Outlook
Experience / good knowledge of the backend MS Office – of setting up or changing permissions for file sharing, file server locations – SharePoint, Network Drive set up
Be very customer centric
Be willing to go the extra mile to ensure all customers are highly satisfied
Be a very strong confident communicator
Work well and positively with all your colleagues
Learn new skills quickly
Travel to client locations – be able to work out of hours occasionally
Full training will be provided.
Job Types: Full-time, Permanent