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Service Scheduler

Job Title: Service Scheduler
Contract Type: Permanent
Location: Wolverhampton
Salary: 20000 - 20000
REF: AH125
Contact Name: Abi Hollick
Contact Email:
Job Published: about 4 years ago

Job Description

Service Scheduler


Hours of Work: Monday to Friday 09:00am – 5:30pm

Permanent Contract


We are currently recruiting for a Service Scheduler to work for a fast growing and successful organisation based in the Wolverhampton area.  The role would suit someone with previous engineer / resource scheduling experience who is used to working in a busy, fast paced environment with excellent communication skills.

Essential requirements:  The successful Service Scheduler must have:

·         Previous experience of UK Based engineer / resource scheduling within the reactive services market place

·         A good geographical knowledge of the UK

·         Experience of providing a high level of service, delivering tasks within strict deadlines.

·         Good standards of numeracy and literacy, ideally educated to A Level standard or equivalent

·         An excellent telephone manner with the ability to manage customer expectation

·         A good understanding of Microsoft Office including Microsoft Word and Excel


The duties of the Service Scheduler are:

·         Overall responsibility for the allocation of jobs to the field engineers

·         Ensuring all engineers are utilised in a productive and cost effective manner

·         Managing the daily incoming workload to ensure customer targets are met

·         Manage all parts requests

·         Keeping customers updated at all times

·         Ensuring all completed calls are processed and updated effectively

·         Assist in the handling of installation activity and parts distribution


Salary: £20,174

Hours of Work:  Monday to Friday 09:00 – 5:30pm

Benefits:  Free car parking, 20 days holidays plus Bank Holidays, pension and life assurance


This role would suit someone with previous experience as: Helpdesk Administrator, helpdesk Operator, Service Scheduler, Scheduler, Resource Allocation, Senior Customer Service Advisor