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Service Manager

Job Title: Service Manager
Contract Type: Permanent
Location: Manchester
Salary: 27500
REF: HC001
Contact Name: Nicki Knight - Sector Manager
Contact Email:
Job Published: over 4 years ago

Job Description

37.5 hours per week on a shift system, which includes; weekends, bank holidays, evenings, night shifts and ‘sleeping-in’ duties (with an additional night/‘sleeping-in’ allowance payment). Participate in the Duty Manager ‘on call’ system (with an additional payment attached to this activity). A management role assisting the Chief Executive and Senior management Team to maintain and improve the scope, quality and quantity of care provided to all those who access The service. 

The main purpose of job is to assist senior management to deliver services within residential settings and community based support models of independent living, for children and adults who have learning disabilities. The Service Manager will work in unison to fulfill The service responsibility to meet the physical, emotional and intellectual needs of service users who have profound and multiple learning disabilities. Service Managers work a system of duty, which includes evenings and weekends, night shifts and sleep over’s as required in line with the needs of the Service and service user demand. 

This post is subject to an Enhanced Disclosure by the Disclosure and Barring Service and satisfactory references. 

Candidates must have a level 5 QCF in care or equivalent or higher. An IT qualification such as ECDL or equivalent is required or significant relevant IT experience. 

1. To provide leadership and management to the staff team: Supervising staff and voluntary workers, completing supervision and appraisals and chairing meetings. 

2. To be involved in the day-to-day management of the service, reporting and responding appropriately and promptly to any incidents , accidents, complaints etc. 

3. To have knowledge of and implement the essential standards of quality and safety and work within national minimum care standards as established by the Care Quality Commission and in accordance with The service policies. 

4. To ensure the implementation of individual person-centred plans for all service users, paying due regards to the wishes, needs of each service user, promotion of dignity and empowerment. 

5. To protect every service user from any form of abuse including sexual, physical, financial, emotional, neglectful or psychological and immediately reporting any suspicions, facts or observations. Develop and maintain a good level of awareness of safeguarding issues including assessing, responding to and the recording of all risk. This will also include referring any protection issues to the suitable Manager and incorporating consistent boundary setting into everyday practice in order to ensure effectiveness in the prevention and appropriate management of challenging behaviour. 

6. To be actively involved with the referral process, assessment procedure and organise and attend reviews. 

7. Carry out assessments and complete support plans for health care procedures involving administering prescribed medication and where appropriate assisting service users to self-medicate. 

8. Provide adequate and immediate care for service users during illnesses or periods of increased needs, contacting where necessary the appropriate person – i.e. person on call or medical services.

9. Maintain all paperwork and electronic systems / data bases in line with The service policy. 

10. To receive official visitors to The service, discuss and address matters arising and be aware at all times of the need for confidentiality. 

11. To promote and support the senior management team to generate referrals and business opportunities. 

12. To complete the induction training for new staff and promote ongoing personal / workforce development. Attend briefings, courses and conferences and engage in service development. 

13. To be familiar with and adhere to safety procedures and fire precautions. Risks assess and risk manage working environments for staff when supporting service users. 

14. Maintain excellent working relationships with other professionals / agencies.

15. Participate in the Duty Manager ‘on call’ system. 

16. Provide a caring, safe, secure and accepting environment that meets the physical, health, social needs and rights of the Service Users. This will include supporting less experienced staff via positive and effective team working to achieve high quality standards of care that are set and agreed by the senior management team on behalf of The service. This work will aim to respect and promote the needs of each service user arising from their racial, cultural and religious background. 

17. Complete assessments of need and formulation of plans. This involves working in partnership with other agencies and taking into account the wishes and feelings of the service users, their parents and other persons with parental responsibility, in line with legislation pertaining to Service Users. 

18. Maximise development opportunities and achievements for the Service Users by assisting in identifying, establishing and supporting new development and new opportunities within the community. 

19. Develop support plans with the service user to promote target / goal setting to maximise the service user’s skills and level of independence whilst improving their experience of receiving support.

20. To work without direct supervision including lone working as directed by the Senior Management team and to enable the support team to have the skills, knowledge and confidence to also work in isolation as required and continue to adhere to The service policy and procedures. Experience of working with children and adults with physical and learning disabilities: providing personal care and support and the administration of medication. Experience of managing staff and taking responsibility for performance / standards of service delivery. Experience of assessing the needs of vulnerable people ad developing effective risk management plans and support plans. Experience of using IT equipment and software packages to develop staff rosters, support plans, risk assessments and reports. 

Essential Full driving license and use of car is essential to this role.