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Service Desk Manager

Job Title: Service Desk Manager
Contract Type: Permanent
Location: London
Salary: 40000 - 50000
REF: LH16764
Contact Name: Laura Hitchens
Contact Email:
Job Published: 10 months ago

Job Description

Service Desk Manager

£40,000 - £50,000 dependant on experience

Finchley, N3

Key skills

Microsoft, Business Applications, Operating Systems, WAN, LAN, Routers, Firewalls, Security, VPN, Citrix, Remote, MSP, ConnectWise, IT Glue, Active Directory, Exchange, SQL, Hyper-V, Office 365, Network, CCNA, Backup, Disaster Recovery

Our client is a small but very successful MSP who pride themselves providing an excellent level of customer service to all their clients! They believe training is very important and aim to fill the full potential for all of their staff!

Sound interesting? Apply today!

Our client recognise that IT isn’t all about computers – It’s about developing personal relationships and becoming a reliable partner. Their aim is to make their clients’ IT work in the best way for them – and not the other way round! So you can be sure that when you work for this company you will be working for a reputable and highly rated company who strives to achieve the very best they can!

Responsibilities for the Service Desk Manager?   

Working alongside the Director and reliving him of some of the management duties whilst still being hands on. This is a varied role for a technical hands on manager.

  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
  • Working in a complex IT environment comprising both internal and external IT providers.
  • Ability to manage small teams in a dynamic environment delivering business critical systems.
  • Experienced in using and working with ConnectWise would be beneficial.
  • Support of disaster recovery solutions
  • Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
  • System documentation maintenance and review in ConnectWise and IT Glue
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

The successful applicant will have direct responsibility for the management and leadership of the IT Service desk, and application support teams.  Effective management of internal and external IT suppliers will also be critical to ensure delivery of IT services.

Candidates will ideally have experience with the following:

  • Microsoft Operating Systems, Desktop and Server (including Small Business Server)
  • Active Directory, Exchange, SQL, Hyper-V, Office 365
  • Excellent Microsoft Office application knowledge
  • Network administration (Firewalls, Shares, permissions, configurations, CCNA, etc.)
  • Windows Server, Windows Desktop OS
  • Virtualised systems, cloud systems
  • Backup and disaster recovery systems
  • Remote Monitoring and Maintenance (RMM) systems
  • Service Desk Systems
  • Mac OS X

* Hours of work will be between 9am and 6pm Mondays to Fridays

The candidate must be willing to work in a lively environment alongside the business owner and be involved in all aspects of support from desktop to server, as well as projects. Our clients have less than 75 staff so there is constant direct contact with clients at all levels, from junior to VIPs / senior partner.

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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