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Senior Applications Support Analyst

Job Title: Senior Applications Support Analyst
Contract Type: Permanent
Location: Bridgend
Salary: 30000 - 34000
REF: SASA - Bridgend
Contact Name: Claire Hallet-Walsh
Contact Email:
Job Published: almost 4 years ago

Job Description

Senior Applications Support Analyst


To £34k + extensive benefits package

The ideal candidate must either have existing SC Security clearance or should be eligible to achieve SC clearance.

You must also be willing and able to join a 24x7 standby rota to provide out of hours support.

Your future duties and responsibilities of Senior Applications Support Analyst
Although this is not a shift based role, you will be required to part of an on-call rota as our healthcare clients need 24x7 support. You will be required to provide out-of-hours support across a range of applications such as eCareLogic and Carecast. Training will be provided on these. You will be required to run various agreed business processes and jobs, and will provide proactive system monitoring as well as checking with the follow through of remedial actions.

Required qualifications to be successful in this role of Senior Applications Support Analyst
The ideal person for this must have strong problem solving and analytical skills. You will have proven application support skills with the ability to investigate problems and support junior team members when required. You will be proactive, and must have excellent customer facing skills. It is essential that you are able to liaise professionally with clients and other parties, and understand their issues.

From a technical standpoint you must have good knowledge of SQL and should have the ability to pick up new applications quickly. ITIL experience is desirable but is not essential.
Experience of using Remedy or similar IT Service Management tools is important too.

Healthcare sector experience is not essential, but is a nice to have.

Position Description of Senior Applications Support Analyst
Be part of something rewarding and join our Heath Applications Support team based in Bridgend as a Senior Applications Support Analyst. Do you want the responsibility of working with high-profile clients in the healthcare sector? Do you want to take your career to the next level as part of a dynamic company that gives you a direct stake in its success? The Healthcare Applications Team based in our Bridgend office requires a few additional Senior Application Support Analysts. You will be joining the Health Application support team who support a number of healthcare clients, where timely and effective support is vital.

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Our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

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Senior Applications Support Analyst