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SAP Applications Analyst

Job Title: SAP Applications Analyst
Contract Type: Permanent
Location: Basingstoke or London
Salary: 30000 - 35000
REF: FJ29981
Contact Name: Emma Chamberlain
Contact Email:
Job Published: about 3 years ago

Job Description

c.30k pa and can be Basingstoke or London based. A great opportunity to join a globally recognised, successful company as a SAP Applications Specialist. 9 – 5 Mon to Fri, free parking (in Basingstoke) and an abundance of great employee benefits including discounts on their products! This company is in the process of implementing SAP across the board, so as 1st and 2nd line support, you’ll be an excellent communicator who can patiently and politely answer all incoming SAP queries from staff, or liaising with application providers if the issue requires further investigation.

This standalone role sits within the larger IT Service Desk team and will be providing 1st and 2nd (day to day) support to employees for all core business applications and therefore will be the first point of contact for all business applications queries.

As a SAP Applications Specialist you will:

  • Provide 1st / 2nd line support for all IT core business applications, which includes logging the nature of the problem, investigating and resolving where possible
  • Handle all business queries received and seeing through to resolution where possible and where required, logging with appropriate 3rd parties
  • Maintain a robust process of logging and assigning issues and service requests to the relevant support team members and external suppliers
  • Provide issue resolution within the assigned Service Level Agreements and pro-actively reduce the opportunity for calls
  • Liaise with external suppliers for call tracking and resolution within their agreed Service Level Agreements
  • Work side by side with users to understand their challenges and IT issues daily
  • Develop custom reports and simple tools to meet IT and user needs
  • Escalate urgent problems requiring more in-depth knowledge to appropriate resources within the company or externally as needed
  • Ensure that all working practices comply with Health and Safety legislation

To succeed as a SAP Applications Specialist you will need:

  • Must be fully computer literate with experience of SAP, SuccessFactors and/or Hybris
  • Minimum 2 years’ experience of Application support, ideally in a retail environment
  • Knowledge of database and reporting technologies is desirable
  • Excellent communication skills
  • A strong team player
  • Excellent internal and external customer service skills
  • Effective organisation skills
  • Ability to work and effectively people at all levels within the organisation
  • Effective time management and prioritisation of tasks
  • Highly flexible, with the ability to adapt
  • A keen problem solver
  • Ability to work under pressure

Associated Benefits:

  • Salary c.30k pa
  • Hours 9am – 5pm Monday to Friday
    Free parking
  • An abundance of employee benefits including, enhanced pension scheme, childcare vouchers, gym membership and staff discounts on their products
  • Occasional travel between Basingstoke and London (travel expenses will be covered)

If you’ve not heard from a consultant within 5 working days, unfortunately your application has not been successful on this occasion.