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Sales Order Processor/Account Manager

Job Title: Sales Order Processor/Account Manager
Contract Type: Permanent
Location: Chichester, United Kingdom
Salary: 19-21k
REF: 1601-5
Contact Name: Claire
Contact Email:
Job Published: over 3 years ago

Job Description

Sales Order Processor/Account Manager
Auto enrol pension after 3 months and life cover after 6 months.

Background in refurb/furniture/fit outs/office/etc ideal

To undertake a fully supportive function to Project Managers on project orders by from order receipt to successful deliver. Project orders are determined by either having a value of over £25,000 or is an order which requires multiple phasing or varying delivery locations. An order can also be determined as a project if the customer is a key client or a contractor.

Order Management

-  Project Sales Order entry, product and cost validation, supplier order generation. 
-  Creating and maintaining the Live Schedule RDS
-  Booking in D&I Meetings with Project and Install Manager
-  Booking in Project review meetings after the order has been placed and post installation.
-  Sales order management of suppliers and deliveries from order entry to invoice and payment in-line with procedures.
-  Ensure accuracy of all of the above and ensure it is undertaken in a timely manner.
-  Assisting Customer Service team members with other orders in cases of sickness and holidays

Customer Service

-  Liaise with customers to resolve queries.
-  Respond to customer enquiries.
-  Answer the telephone and transfer the call to the correct person.

Non Conformity Management

-  Raise, manage and close all NCR’s relating to your orders.
-  Help the company to aim for only 30 open NCR’s at any one time
-  Responsible for all NCR’s as they will be taken off the profit and will be costed to the job.
-  Produce Snag lists to the client continually until a project is complete
-  Ensure that all NCR’s raised have a resolution date confirmed within 2 weeks.


-  Review the invoice queries list once a week
-  Ensure that all invoice queries are resolved within one week
-  Assist the company in keeping the overall invoice query value under £200K

-  Filing order related documents e.g sales orders, purchase orders, order acknowledgments, delivery notes into project folders

Sales Assistance

-  Assisting Sales Executives with all sales activities that is approved by Customer Service Manager
-  Consolidating multiple customer quotes into one format to be used to manage the project
-  Continually communicate with the client from order entry to completion
-  Quoting and conversion of enquiries for designated sales areas.
-  Quoting and conversation for all orders requiring standard products and variants.
-  Assisting the Project team in the preparation of major quotations in cases of sickness and holidays

Business Knowledge

-  Keep up-to-date with product knowledge.
-  Continually improve product knowledge.
-  Provide assistance wherever necessary, and with proper training, to other departments