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Retentions Team Leader, £23.5k (£27k OTE)

Job Title: Retentions Team Leader, £23.5k (£27k OTE)
Contract Type: Permanent
Location: Leeds
Salary: 23000 - 23000
Contact Name: Ben Thompson
Contact Email:
Job Published: over 3 years ago

Job Description

Position: Retentions Team Leader 
Location: Leeds (LS16)
Salary: £23,500 basic (£27,000 OTE) 
Hours: 8.45am - 17.15pm (and an early finish on a Friday)
Experience: Account Management, Customer Service, Automotive, Fuel Card, Technology, New Business, Team Leader, Management, Customer Service Manager


Our award-winning and rapidly expanding client are looking for a Retentions Team Leader, with a strong customer-focused background. They will be responsible for providing impeccable customer service, and at times up-selling our client's unique motor-based product, in order to retain as many customers as possible. This therefore requires strong interpersonal skills and an ability to either maintain or strengthen existing customer relationships.

Importantly, the successful candidate will be able to effectively manage, coach, and motivate a team of people in order to not only meet but exceed their targets. They will also be responsible for interviewing, recruiting, training and mentoring their team.

The Company:

The company are a long-standing client of Thompson & Terry recruitment. Over the past three years, they have grown and developed at an increasing rate, meaning that they are now a leading business within their field. The culture of the company is focused around a balanced work and social life. All employees start and finish work at the same time. An early finish on a Friday is also encouraged as a way of recognising the hard work that is carried out by employees throughout the week. Furthermore, they provide a generous benefits package, including Perkbox, again strengthening the ties between management and staff.


  • Experience in a Customer Service Team Leader role within a contact centre environment, or similar
  • Experience of working in a sales-based office environment is preferable
  • Management and leadership expertise is essential
  • Experience of coaching and developing team members
  • Good knowledge of Microsoft Office, specifically Word, Outlook, and Excel
  • A good communicator, with a confident and professional telephone manner
  • Target conscious and results-driven
  • At least a C, or equivalent, in English and Maths GCSE

Our client is looking for a Retentions Team Leader to join their team in Leeds, Yorkshire. If you are interested in applying for the role of Retentions Team Leader, please click apply below now.

Thompson & Terry Ltd ( is a recruitment consultancy specialised in the sourcing of Sales & Marketing professionals in Oxfordshire. No terminology used in this advert is intended to discriminate on the grounds of race, age or sex.

PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.