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Payroll Administrator

Job Title: Payroll Administrator
Contract Type: Permanent
Location: Hemel Hempstead
Salary: 20000 - 24000
REF: KE123
Contact Name: Karen Eyke
Contact Email:
Job Published: over 3 years ago

Job Description

This is an excellent opportunity to join a market-leading, global HR services provider based in Hemel Hempstead, which is dedicated to their clients and strives for excellence and innovation. The company offers a modern working environment, attractive salary and flexible benefits package, plus structured training and on-going personal development.

This role would suit somebody who has previous experience in payroll processes and policies. Working as part of a busy team, applicants should have excellent communication skills with the ability to work under pressure and a good attention to detail.

Essential requirements:  The successful Payroll Administrator will have:

  • In depth knowledge of payroll policies and processes

  • Previous experience in a telephone-based customer service environment

  • Good analytical skills – to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another.

  • Good communication skills and be customer oriented - to be able to identify and understand the customer's needs.

  • Excellent written and verbal communication skills

  • Good computer skills.

  • Be well organized and planned, schedules time effectively and uses efficient work methods and tools

  • Good attention to detail in all aspects of the job to ensure accuracy.

  • The ability to work with colleagues to achieve common targets and objectives and to provide actively help to other team members.

  • A focus on quality.

The duties of the Payroll Administrator are:

  • Respond to customer requests, queries and complaints by telephone and email

  • Ensure data is received timely and in the right format to complete payrolls to agreed deadlines.

  • To prioritise and actions daily tasks to be accomplished to meet SLA.

  • Completing own payroll processing cycle for allocated customer

  • Calculating, preparing and transmitting manual payments and third party disbursements.

  • To run sample payrolls to ensure quality and resolve errors or deviations.

  • Liaison with other areas of the business, including off shore colleagues to meet and enhance payroll delivery.

  • Providing statistics for chargeable work to enable effective invoicing.

  • Controlling reconciliation processes for own customer’s third party accounts.

  • Identify and act on issues which would impact delivery of SLA.

    Review and update customer procedures and processes as required.

  • Record customer enquiries and deal with as appropriate.


Salary: Up to £24,000 depending on experience plus flexible benefits package

Benefits:  Free car parking, 28 days holidays including Bank Holidays