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Payment Service Advisor (night)

Job Title: Payment Service Advisor (night)
Contract Type: Permanent
Location: Basingstoke
Salary: 25000 - 27500
REF: VAC-13862
Contact Name: madelaine allen
Contact Email:
Job Published: 28 days ago
TEAM Member
TEAM Member Email
TEAM Member Phone Number 01256 799127
Member Contact Madelaine Allen
Contact Phone Number 01256 799127
Approximate Total Fee:
Split Fee Terms:

Job Description

Are you an enthusiastic and passionate about Customer Service? 
This could be the opportunity for you if you enjoy interacting with customers and are looking to join a rapidly growing company early in their journey.
Training will be given on the areas which we expect the person in question to operate as well as broader industry training with a view to potentially progressing the right person.
Key responsibilities include: 
- The duties of the Advisor include collection calls with the primary function of recovering outstanding debts in high volume a fast-paced retail finance environment;
- Updating and providing clear and robust notes on systems based on all communications with   customers;
- Provide customer service in relation to collection issues all whilst ensuring excellent call quality;  
- Process customer payments and refunds; 
- Monitor and update systems to identify outstanding debts and act on a timely basis to ensure recovery of funds;
- To liaise with the key partner account in order resolve discrepancies and queries; 
- To administer and assist in the day to day running of the key account; 
- Perform assigned tasks and duties necessary to support the Operations Manager; 
- Collating of management information. 
Key requirements are: 
- Ability to negotiate and recover funds whilst maintaining a manner which shows sensitivity, tact, and professionalism;
- Possess a good understanding of the Mortgage Sale Process; 
- Outgoing and comfortable dealing with customers on the telephone; 
- Ability to communicate clearly; 
- Aptitude to work in a fast-paced environment;
- Good computer skills, Excel, Word;
- Methodical & Organised;
- Recovery experience.
Basic £25,500 - £27,500k with 20% night shift allowance
Pension and healthcare 
Hours - sun- thurs 4.00pm - 12.30am