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Payment Service Advisor (night)

Job Title: Payment Service Advisor (night)
Contract Type: Permanent
Location: Basingstoke
Salary: 25000 - 27500
REF: VAC-13862
Contact Name: madelaine allen
Contact Email:
Job Published: over 3 years ago

Job Description

Are you an enthusiastic and passionate about Customer Service? 
This could be the opportunity for you if you enjoy interacting with customers and are looking to join a rapidly growing company early in their journey.
Training will be given on the areas which we expect the person in question to operate as well as broader industry training with a view to potentially progressing the right person.
Key responsibilities include: 
- The duties of the Advisor include collection calls with the primary function of recovering outstanding debts in high volume a fast-paced retail finance environment;
- Updating and providing clear and robust notes on systems based on all communications with   customers;
- Provide customer service in relation to collection issues all whilst ensuring excellent call quality;  
- Process customer payments and refunds; 
- Monitor and update systems to identify outstanding debts and act on a timely basis to ensure recovery of funds;
- To liaise with the key partner account in order resolve discrepancies and queries; 
- To administer and assist in the day to day running of the key account; 
- Perform assigned tasks and duties necessary to support the Operations Manager; 
- Collating of management information. 
Key requirements are: 
- Ability to negotiate and recover funds whilst maintaining a manner which shows sensitivity, tact, and professionalism;
- Possess a good understanding of the Mortgage Sale Process; 
- Outgoing and comfortable dealing with customers on the telephone; 
- Ability to communicate clearly; 
- Aptitude to work in a fast-paced environment;
- Good computer skills, Excel, Word;
- Methodical & Organised;
- Recovery experience.
Basic £25,500 - £27,500k with 20% night shift allowance
Pension and healthcare 
Hours - sun- thurs 4.00pm - 12.30am