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Operations Support Manager/Data Analyst

Job Title: Operations Support Manager/Data Analyst
Contract Type: Permanent
Location: Fareham
Industry:
Salary: 44000 - 45000
REF: 1607-1
Contact Name: Claire Hallet-Walsh
Contact Email: claire@walshemployment.co.uk
Job Published: over 1 year ago

Job Description

Operations Support Manager/Data Analyst

£45k plus £20k Bonus

Fareham

Discount on Gym membership

Team incentives and nights out

Casual dress code, professional environment

Free Parking

Operations Support Manager/Data Analyst supports the Sales management team by providing technical support to the Sales Director. The role involves overhaul of a number of key systems, as well as ongoing ownership of a number of key areas, which include a degree of man-management. The role would aspire to develop to sit alongside the Sales managers in terms of seniority and would be given a mandate to enact change.

PERSONAL PROFILE

This role would suit someone with the following:

  • Experienced with data analysis.
  • Experienced with dialler campaign strategy and management
  • Extensive experience in a sales or other target-driven environment preferable
  • At least 5 years man-management experience
  • At least 2 training experience preferable
  • Excellent time management and organisation skills
  • Good communication skills
  • Intelligent and able to take on complex direction
  • Word processing and spreadsheet competent

 

KEY RESPONSIBILITIES, RELATIONSHIPS AND ROLES

Process overhaul requirement

a) Process and structure overhaul.

      Design, creation, implementation and ongoing management of KPI-based training system. This system will centralise KPI measurement, problem identification, training solutions provided, management actions triggered and undertaken and will feature graphical and as well as numerical output.

b) Dialler campaign strategy overhaul.

      Analyse current strategies, recommend and implement changes to call frequency and volume, campaign migration, lead conversions, capacity blockages and priorities thereby supporting policy in recruitment, staff allocation and growth strategy.

c) 121 appraisal system

      Consultation, design, implementation and ongoing management of 121 appraisal system.

d) Buzz meeting overhaul

      Consultation and analysis of buzz meeting structure, content and audit. Recommend changes and support the sales management team to enact the changes.

Ongoing requirement

e) Data analysis to support dialling strategies, IT tickets (implementation verification), workloads, and lead viability.

f) Generalist management support for the Sales managers.

g) Contingency work (firefighting)

h) The role is expected to provoke change through personal investigation and recommendation. The ambitious growth plans of the organisation will create an environment of rapid change that will need managing.