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Office Manager/Transport Controller Reading

Job Title: Office Manager/Transport Controller Reading
Contract Type: Permanent
Location: Reading
Salary: 35000
REF: 150119
Contact Name: Terry Abra
Contact Email:
Job Published: almost 3 years ago

Job Description

The company

Established over 20 years, our client is a 24/7 courier company, one of the largest independent courier companies in the South of England with over twenty years of experience in delivering, Nationally and Internationally.


The role

To manage the company’s Reading office and a provide a high level of support to the control and operations,  whilst ensuring a high level of customer service from booking to completion, as well as recruiting and managing self employed drivers


Key responsibilities

 Allocation of work to couriers in a fair and transparent manner.

Taking bookings accurately and advising clients of our services.

Monitoring of jobs through to POD and completion.

Implementing and maintaining Service Level Agreements.

Proactively keeping clients and fellow employees informed of any delays or issues.

Ensure your fleet size is sufficient to service clients, particularly during peak periods

Maintain staffing levels and recruit when required.

Monitor real time GPS vehicle parcel tracking, on line booking and online proof of delivery.

Manage and exceed customer expectations

Liaise with other company offices and use in house courier exchange to ensure availability of drivers


The candidate

Enjoys an autonomous role

Will be driven and a self starter

 Act on own initiative without constant supervision.

Ability to communicate clearly with clients, couriers and suppliers and remain professional at all times

Be highly organised.

Previous transport industry experience.

Good geographical knowledge.

Excellent punctuality and attendance

Computer literate.

Ideally, experience of a similar role as an Operations Controller

Experience of the Courier sector is essential


The hours of work are Monday to Friday 08:00 to 18:00 but the successful candidate will be expected to be able to deal with any problems outside of the normal working day