ATA VDA as a minimum
The Engineering team deal with all aspects of both Insured and Third Party inspections via image. We use state of the art technology to receive and audit damage estimates prior to authorising repairs to our approved repairer network as well as CNRs (Customer Nominated Repairers).
We also inspect and deal with total loss claims, valuation disputes, vehicle modifications and technical claim quereies.
Provide support to the Engineering Team Leaders by ensuring delivery of individual performance against agreed objectives, KPI’s and SLA’s
Maintain knowledge in specialist areas to improve all aspects of current vehicle technology and technical issues
Provide technical expertise to department and customers
Liaise with external suppliers
Ensure adequate process/controls are applied to identify and mitigate any risks
Ensure that all tasks and responsibilities are carried out in accordance with the company's vision and valiues and Customer Charter