The company- A fleet, leasing and rental management software and driver risk services company. As a certified Microsoft® development partner, They use the latest technology to provide customers with greater integration, control and automation. It brings innovative fleet management software and driver licence checking software to fleet operators, contract hire and leasing companies. They are the first to combine fleet software and risk management services to help customers meet their driver health and safety responsibilities under occupational road safety regulations.
The role- Created to provide our valued customers with the highest quality customer service and technical support, advice and guidance relating to their comprehensive range of products and services in times where a sense of urgency is key.
Most significantly, this role is accountable for the client relationship of a sector specific group of Key customers. These customers use the software as their primary business system and therefore rely on it to run their business. As the principal customer advocate within a sub team of the larger Customer Services team, you will proactively manage the development of your allocated customer accounts.
As a member of our growing Customer Services Team you will be joining a highly motivated and dedicated support function who are willing to go that extra mile in order to ensure that the service standards of their client base demand is met. Any potential candidates must be team-orientated and responsive to customer problems in a mission critical environment.
Responsible for delivering strong customer relationships, the Technical Client Manager delivers and coordinates to tight guidelines whilst taking care of incoming requests and identifying the appropriate priority and action to be undertaken e.g. handle service requests, resolve incidents, identify and resolve problems proactively. This is to ensure smooth flow of work and ensure we are exceeding customer expectations. All customer requests are logged, controlled and monitored to meet our level of strict service standards. A good understanding of technology, the fleet industry and support management fundamentals are important, however communication, influencing and change management skills are also essential throughout the customer experience.