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Lead Service Designer

Job Title: Lead Service Designer
Contract Type: Permanent
Location: london
Salary: 60000 - 75000
REF: 1
Contact Name: Claire Hallet-Walsh
Contact Email:
Job Published: almost 4 years ago

Job Description

Lead Service Designer
£64-75k + Benefits

This is a great opportunity to join a winning team. We offer a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. 

We are a team of builders. We call our employees members because all who join us are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, it is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. 

Essential Skills and Capability
?    Know how the internet works
?    Have a design related degree, or relevant industry experience
?    Be able to sketch and prototype on paper and in HTML
?    Be able to work quickly in an agile environment
?    Be able to explain ideas in a way that other people understand
?    Welcome the constructive criticism of their work and be able to constructively review the work of others
?    Know how to interpret user research
?    Understand how form and function work together
?    Know how to remove complexity from services
?    Be able to write for user interfaces
?    Explain design decisions and be able to represent a service at a service assessment
?    Assess a service and give constructive feedback
?    Put forward the case for design with a product manager
?    Collaborate on designs with a developer
?    Engage the whole multidisciplinary team with the design process
?    Lead a workshop
?    Work at pace
?    Represent government design at external conferences
?    Work autonomously away from their team
?    Sift and interview designers autonomously
?    Supervise the work of others
?    Teach other designers
?    Negotiate design decisions successfully with senior stakeholders
?    Familiar with the GDS Service Design Manual

These are exciting times for us. We are doing something different here in London working with open source technologies in our brand new delivery hub. It’s a great time to join the team – we are changing the way we look, behave, and do business. As a result we're looking for talented individuals who can help deliver these new and innovative open source projects.

What are we looking for from you? You will be someone who already makes a difference; we will give you the freedom and responsibility to continue doing so. You will be involved at the beginning of our open source journey and will have an active role in influencing our future plans and technical direction. And of course, you will be part of a fast-growing, pioneering working environment as we expand our capability to meet the increasing demand from our clients.

We're offering the best of both worlds – you will be joining a new, vibrant start-up business in London but also having the comfort of being part of a large, financially stable organisation.
Job Description

As a service designer you will:

?    Analyse failure within services and identify root causes for that failure
?    Identify opportunities for cost reduction and improvement within an existing service
?    Understand user needs and identify where separate interactions with government should act as one service that meet that need
?    Arrange these separate interactions into rational user journeys within that service
?    Look for commonalities in activities across services where products could be made 
?    Understand the existing supporting system of a service and design targeted improvements to that system to accommodate the new service - both digital and process based
?    Create and rapidly iterate service prototypes
?    Identify and design new cross government service patterns and standards that scale 
?    Design SLAs for new cross governmental services
?    Lead discussions at a senior departmental level and successfully negotiate legislative change to accommodate new services
?    Work with other specialists to, design and create organisational and financial structures that support service delivery of new services