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IT Support - 2/3rd Line, client facing

Job Title: IT Support - 2/3rd Line, client facing
Contract Type: Permanent
Location: Camberley, Surrey
Salary: 28000 - 34000
REF: 2nd/3rd Line IT Support
Contact Name: Lorna Dane
Contact Email:
Job Published: about 4 years ago

Job Description

Outstanding award winning employer - I work for them as their HR and Recruitment Manager - expanding again - a joy to support and VERY low staff turnover, outstanding reputation.


Technical Support / IT Support

What our people say:-  “I like Mondays” - “I feel valued” - “I’m part of an amazing team” – “I love my job”.  If you want to be part of this, please read on……

Due to expansion – a further new opportunity.  With us, job satisfaction is VERY high and staff turnover is exceptionally low.  We are an award winning employer where people come first, the customer is truly valued, and we are all pulling together to make IT work.

We are looking for additional IT support professionals, with great customer liaison skills as well as technical knowhow.  You will need to have good communication skills and be comfortable liaising with clients at all levels whilst delivering exceptional customer service.

You will be responsible for:-

  • Managing and supporting client Servers and Network equipment

  • Building and configuration of new solutions for SME businesses

  • Installations at client offices (occasional travel around Surrey, Hampshire, Berkshire, easy commute of our HQ in Camberley – pool car provided)

  • Troubleshooting issues with technologies such as:

    • Connectivity – Routers, VPNs, Firewall rules
    • Networks – VLANS, Managed Switches, Performance bottlenecks
    • Servers – RAID, Virtualisation – inc P-to-V, Exchange, SQL
    • Backups – configuration, data recovery

Essential Skills & Experience:

  • An engaging, up-beat personality and a genuine team player

  • Experience diagnosing, repairing and solving hardware/software, server and network related issues

  • Previous experience in a customer facing role

  • Ability to explain information in an appropriate manner to clients of differingtechnical knowledge

  • Able to quickly learn new skills in a fast-paced environment

  • A keen interest in new technologies

  • Accuracy and attention to detail, and a desire to ensure the highest standards are maintained

  • Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures

  • Full Driving License

    Desirable technical knowledge (whilst we don’t expect you to be an expert in all of this…..):

  • Windows Server 2008, and Windows Server 2012, including Active Directory, File Permissions, DHCP/DNS services, Backup & Recovery and Group Policy

  • Microsoft Exchange 2003/2007/2010/Office365 and their related client devices

  • Microsoft SQL, IIS, SharePoint, RDS, Citrix and other server-related solutions

  • Virtualisation solutions such as VMWare and Hyper-V

  • Networking principles such as VLANs and VPNs would be desirable.

  • Education to at least A-Level standard with formal IT qualifications (MCSE, MCITP, CCNA etc).

    This role would suit candidates looking to take the next step in their IT careerOpportunities to develop into areas of Solution Architecture, Project Management and/or Technical Account Management will be possible for the successful candidates.

Office hours are Monday to Friday, 9 – 5.30pm. Occasional overtime and out of hours work will be required.   Salary c32k (negotiable upwards dependent upon experience), gym membership, pension, 25 days leave plus bank and statutory holidays and more…… Applications in writing ONLY to our exclusive and retained executive search consultant.  No agencies please.