Do you have experience of 1st and 2nd line support? If you are we are recruiting for an IT Service Desk Support Engineer to join a small but growing Service Desk team where you will support customers and their end-users by providing general advice and guidance as well as working on Incidents and Service Request to defined SLAs.
You will be a confident, pro-active self-motivated person, who is experienced working under pressure in a fast-paced environment. You will be able to follow processes and procedures correctly with minimum oversight, you will work independently as well as part of a multi-skilled team and you must be prepared to work differing shift patterns including occasional evenings and weekends.
The IT Service Desk Support Engineer will ideally be experienced in dealing with technical hardware and software incidents. The ideal candidate will be motivated to take advantage of internal training and support the business in maintaining our Microsoft Gold Partnership status by keeping up-to-date with the latest Microsoft certifications.
Our client is looking for:
Individuals that can demonstrate the required technical and customer services skills therefore the following experience is advantageous:
·Working within a managed service provider environment
·Knowledge of MS Office 365 applications
·Experience in Autotask/AEM or another ITSM tool (Service Centre/Remedy)
·Experience with Windows 7, 8 & 10, Windows Server 2008 / 2012, 2016, Mac OSX
·Active Directory basics i.e. password reset
·Understanding of workstation hardware, including installing PCs and printers.
·Mobile device configuration
·Basic VPN experience
·Basic networking principles TCP/IP
·RDP or remote access tool experience
·Basic understanding of setting up and maintaining users, and managing permissions.
·Basic understanding of anti-virus software/anti-spam solutions
·Troubleshooting and assisting with internet related problems