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IT Infrastructure Analyst

Job Title: IT Infrastructure Analyst
Contract Type: Permanent
Location: Newport Pagnell
Salary: 22000 - 25000
REF: 32320
Contact Name: Alex Geddes
Contact Email:
Job Published: over 2 years ago

Job Description

IT Infrastructure Analyst – Permanent - based in Newport Pagnell

Purpose of Role:

Provision of IT infrastructure support across multiple sites across Europe.  Whilst the role is based at the head office in Newport Pagnell it is likely that a small proportion of traveling will be necessary to support operations

Key Responsibilities:

  • Providing 1st and 2nd line Helpdesk support to all sites around the UK and Ireland
  • Work closely with our IT support partners, managing call logs, training them and ensuring suitable access, controls and security
  • Maintaining Local Area Networks across all sites
  • Maintaining Configuration Management Database
  • Diagnosing hardware/software faults and solving technical problems
  • Monitor operational systems for early identification of issues to minimise business impact
  • Work closely with 3rd party suppliers for support and to resolve calls
  • Work closely with other members of the business for support and to resolve calls
  • Managing and maintaining all equipment, including Hosted IP telephony, mobile phones, tablets, laptops, Desktop PCs and HP Thin Client terminals, network switches, wireless access points, and managed print solution
  • IT System Access Request fulfilment
  • Provide management updates on service desk call logs, project status, priorities, plans and opportunities
  • Providing out of hours support over weekends and after hours
  • Any other project as requested by management


Person Specification: 

Essential Skills:

  • High energy and urgency
  • High attention to detail
  • Communication skills
  • Ability to work to deadlines
  • Problem solving and decision making
  • Customer Focus
  • A+, N+ and MSCE or Equivalent Certifications
  • Network configuration Skills including switches, AP’s and VLAN’s


Desirable Skills:

  • ITIL Foundation Level Certified
  • Active Directory administration experience
  • Microsoft Networks including services such as DNS, DHCP
  • Experience using any of: JD Edwards, Board, OnBase, AccessPay, RAM, Lotus Notes, O365


Hours of work:

8.45am – 4:30pm (Monday - Friday) with 30 Minutes for Lunch.

On call rota 1 week in every 3.