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IT Engineer

Job Title: IT Engineer
Contract Type: Permanent
Location: Isle of Man
Industry:
Salary: 34000 - 45000
REF: 1
Contact Name: Hamblin Employment Group
Contact Email: recruit@hamblin.co.im
Job Published: 3 months ago

Job Description

As an IT Engineer you will be responsible for the installation, configuration and ongoing maintenance of all production & testing environments. You will be required to deploy all software releases and changes to the environments.

In addition you will also be responsible for incident prioritization, management and resolution, delivering a high level of service to a number of business to business clients.

 

Core Responsibilities:

 

- Planning and performing software releases and configuration working to the agreed methodology.

 

- Maintaining all Production and UAT environments.

 

- Creating and updating documentation for team processes and supported products.

 

- Analyse and understand logged incidents with a strong technical awareness in order to respond effectively within agreed SLA targets.

 

- Provide effective, efficient and professional solutions to all customers queries or concerns.

 

- Achieve key performance indicators and customer satisfaction metrics.

 

- Contributing to improve the product & team through collaboration and innovation.

 

- Provide support and deployment functions outside of normal working hours when required.