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Head of Sales & Service - Insurance Senior Operations Manager - South Africa - Contact Centres

Job Title: Head of Sales & Service - Insurance Senior Operations Manager - South Africa - Contact Centres
Contract Type: Permanent
Location: Durban. South Africa
Salary: 73000 - 79000
Contact Name: Jonathan Pearson
Contact Email:
Job Published: almost 4 years ago

Job Description

TEAM/NPA members are getting interviews on the other roles for this Contact Centre client (feedback almost immediate and still time for offers before Xmas, top up you Jan/Feb billings!)

As a key hiring partner, we are supporting a now established start-up near Durban, South Africa who has enjoyed huge success and rapid growth to a global enterprise.  

We are keen to hear from Head of Sales & Service / Directors from a BPO Contact Centre or Internal Call Centre background in with a pre-requisite for Consumer financial services, ideally Motor & Home Insurance and Australian (or UK) business, customer and cultural experience. 
Unfortunately profiles without substantial experience in these areas will not be progressed to telephone interview. 
Salary + bonus + package (providing a high end lifestyle in South Africa).
Essential experience and high level responsibilities: 
  • Multi-channel including Digital, Contact Centre Sales & Service Leader with a focus on Operations Support & Change
  • Teams of 150+ in the past, 3-8 direct reports scaling to 350 in this team
  • Financial Services : Motor & Home Insurance (enterprise English speaking clients)
  • Strategy : Operations : Leadership : Business Development : Sales & Service : Claims
  • Australian experience in this domain (or UK)
  • Reporting to the Country Managing Director, will be instrumental in Australia expansion (operating from South Africa)
You may be a native of a developed English speaking country or gained significant experience within these business cultures within organisations servicing millions of consumers.  The quality and culture of this business and the feedback from their clients together with the global market opportunity presents this as an outstanding career opportunity.  
Flights, 3 months temporary accommodation and visas for you / your family are included in addition to a corporate benefits package including medical care, mobile, laptop, generous vacation leave, and quarterly performance and campaign bonuses. 
We will wait for the best person to join or have informal discussions for those unsure about whether to apply however if you are already committed to a new life and career in South Africa, we can swiftly move through the selection process and agree a near future start date for the successful Head of Sales & Service of the Australian team based near Durban.