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French Customer Service - Southampton

Job Title: French Customer Service - Southampton
Contract Type: Permanent
Location: Southampton
Salary: 18000 - 18000
REF: VR/02429
Contact Name: Regan Stewart
Contact Email:
Job Published: over 4 years ago

Job Description

Title: Reservations Coordinator

Salary: £17,500 - £20,000

Location: City Centre

Working Hours: Monday to Friday 9:00 to 17:30, 1 Sat out of 4 – 9:00 to 16:00 (paid for Saturdays rather than Lieu time given)

Transport: Not essential due to location

Benefits: 25 days holiday, free parking, pension, private health, team bonuses.


Job Description

·         To achieve and exceed business goals and objectives by converting enquiries from both Travel Agents and Direct Guests

·         Resolve queries from Travel Agents and Guests via incoming calls

·         Respond to all incoming emails in a timely manner

·         Up-selling – Suites / Flights / Land Programmes

·         Deliver an exceptional level of Customer Service at all times

·         Speaking and writing to French clients either daily and or weekly



Main Duties and Responsibilities:

  • Answering calls / emails within required time
  • Handle a large volume of incoming calls
  • Check cruise and air availability
  • Ensure correct pricing and promotions are valid
  • To provide each enquirer with all up to date and accurate information
  • Inform guests when shore excursions and dining arrangements can be booked
  • Chase options on a daily basis
  • Follow up web leads
  • Ensure all bookings are documented
  • Book air arrangements
  • Ability to resolve calls at first resolution
  • Communication with US Office



Other Adhoc Duties:

·         To assist Sales Department with Southampton ship visits – Check-in and to escort groups – usually 1 per year

·         Attend Trade and Consumer events – various UK locations (midweek & weekend – usually 1 to 2 per year)

·         Assist Marketing with brochure and advertisement proofing

·         To assist with other department as and when requested

·         Flexibility to work evening and weekend shifts, including hours of our regular scheduled business hours






Person / Experience Required


·         1-3 years travel experience ideally but not essential.

·         Strong communication skills

·         Excellent telephone manner

·         Computer literate - Email – Word – Excel

·         Positive and enthusiastic approach

·         Possess exceptional customer service skills

·         To use initiative and to problem solve

·         Remain calm and patient under pressure

·         Ability to work well as part of a team

·         Attention to detail and organisational skills

·         Fluent French written & verbal



If you're interested in applying for this role, please apply with your CV and a covering email, outlying your experience, skills and knowledge which make you a good fit for the role. Please also state your salary expectations. If you have not been contacted in 14 days your application was unsuccessful.