Connecting to LinkedIn...

Email Support - Spanish, Estonian, Russian, Portuguese, Italian, German & French

Job Title: Email Support - Spanish, Estonian, Russian, Portuguese, Italian, German & French
Contract Type: Permanent
Location: Sofia
Salary: 11,000-14,000
REF: 21868
Contact Name: Hamblin Employment Group
Contact Email:
Job Published: over 3 years ago

Job Description

If working night shifts, you will rotate between 4 nights on and 4 days off.

Duties include:
Manage all aspects of the player experience by honing your natural customer service talents
Offering players top level support and assistance with any queries via multiple channels of communication
Responsible for troubleshooting all player matters before escalating
Ensure the player's experience is a positive one
Inform players of any upcoming promotions

Skills and experience required:
Fluent in required language, with an excellent command of English
Ability to demonstrate excellent verbal and written communication skills
Possess a strong customer service mentality with first-rate attention to detail
Thrive in working in a fast pasted, target-driven environment
Self-motivated and able to work as part of a busy team
Possess strong all round understanding of basic computer software, especially Word and Excel
Willing to work night shifts
The following are a distinct advantage:
Proficiency in any additional languages
A minimum typing speed of 40 wpm
Previous gaming experience
Working knowledge of online payment processing
Have proven work experience in using live chat