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Dutch speaking Aftersales Advisor

Job Title: Dutch speaking Aftersales Advisor
Contract Type: Permanent
Location: Farnborough
Salary: 18000 - 20000
Contact Name: Emma Chamberlain
Contact Email:
Job Published: over 4 years ago

Job Description

Do you strive on providing excellent customer service and do you speak fluent Dutch? If so, we have an exciting opportunity for a Dutch Speaking After Sales Advisor to join a growing, dynamic organisation based near Aldershot. This is a permanent role starting as soon as possible.

Job Role:

  • Providing aftersales advice, solutions and resolutions to both trade customers and end users in the UK and Benelux regions
  • Diagnosing and resolving technical hardware and software issues
  • Liaising with Engineers in our UK and German offices, with regards to ongoing cases, Fault diagnosis, checking warranty entitlements and booking repairs on the in-house returns system
  • Carrying out stock checks for spare parts and processing spares orders where required
  • Dealing with carrier queries and completing claims as requested

Skills and Experience:

  • The ability to speak Dutch fluently is essential
  • Proven customer service experience ideally from within a technical, music or AV based industry
  • Must have strong interpersonal skills with the ability to communicate clearly and confidently, both over the phone and in writing, to internal and external customers
  • Bright, energetic, efficient with a can-do attitude and good sense of humour
  • Strong knowledge of both PC and Mac applications and the ability to troubleshoot when errors occur.
  • Excellent attention to detail
  • Good listener with solid problem solving skills
  • Knowledge of music technology software such as Logic, Pro Tools, Ableton and Serato would be highly advantageous
  • Any experience with any of our brands would be preferable but not essential.

Associated Benefits:

  • Free on-site parking
  • Auto enrolment work place pension
  • 20 days holiday (not including bank holidays)