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Printer Engineer

Job Title: Printer Engineer
Contract Type: Permanent
Location: Basingstoke
Salary: 25000 - 25000
REF: FJ29283
Contact Name: Emma Chamberlain
Contact Email:
Job Published: over 3 years ago

Job Description

We are working with our client in Basingstoke who is a well know IT solutions provider seeking experienced Printer Engineers. This is a full time permanent position based in the Basingstoke offices paying 25k
The company offer an excellent working environment within contemporary office

Job Role:

Ensure printer contract faults calls are diagnosed and completed within a timely and professional manner and in accordance with SLAs
Ensure SLAs are met, monitoring queues and working proactively with members of the DBD team to close or re-route tickets
Full awareness of service level KPI’s and prioritise tickets under guidance
Communicate clearly with customers, colleagues and Partner Providers

Skills and Experience:

Experience in effective fault diagnosis and tool utilization skills, ensuring the correct printer parts are recommended and available per case
You are already comfortable with trying to resolve faults over the phone
Excellent communication skills

Company Ethos and Benefits:

A secure job in a growing international company
Exciting projects in your own responsibility with diverse challenges
Wonderful team spirit and a great working atmosphere in a friendly team
Direct and open communication
Very good opportunities for professional and personal further development thanks to our human resources development programme
Mentor programme for an easy start for new employees
Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes
Many more advantages to make your working hours and breaks as enjoyable as possible
Free parking