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Customer Support Engineer

Job Title: Customer Support Engineer
Contract Type: Permanent
Location: Swindon
Industry:
Salary: 30000 - 30000
REF: 1285
Contact Name: Fraser Evans
Contact Email: fraser@jackiekerrrecruitment.com
Job Published: 5 months ago

Job Description

Customer Support Engineer

Swindon, Wiltshire

Circa £30,000 Per Annum

Purpose of Customer Support Engineer Role:

To provide pre-sales and post-sales technical support to customers. Ensuring that customers are given a high level of customer service from early stage requirements capture & product demonstrations through to after sales service. To provide support to Business Development Managers (BDM) and Product Managers.

Customer Support Engineer Responsibilities:

Sales Activities:

  • Providing technical pre-sales support to Sales team Customers and distributors in cooperating with Product Management & Engineering to identify/enable solutions to meet customers’ requirements, including basic systems design and product application
  • Providing technical post-sales support to Sales team Customers and distributors, supporting from the office and Customer on-site. Including on-site commissioning and fault finding, on-site reports, and entering products into RMA
  • Preparing and testing demo kits, and presenting to Customers. Assist in management of demo stock
  • Attending Sales customer meetings, as well as supporting marketing activities including Exhibitions and Trade Shows, to present technical solutions.
  • Assist Product Manager with development of technical knowledge base
  • Train and update Sales team and distributors on product updates
  • Other projects relating to specific customers or specific products as required by the business

Customer Support Engineer Skills/Experience/Qualifications:

General Activities:

  • Cover for supporting sales technical calls
  • Other tasks that may be needed to support the business
  • HNC / HND / Degree ideally in Electronics
  • Minimum of 2 years post qualification experience, ideally with some experience in either RF or Fibre Optic engineering from industries including; Satellite Communications, Broadcast, Military Communications or GPS infrastructure
  • Good written and spoken English
  • Warm outgoing personality
  • Enthusiastic about customers and their needs
  • Excellent Visio, Excel, Word, and general IT skills
  • Willingness to travel extensively to meet with customers and distributors