Job Description
Customer Support Engineer
Swindon, Wiltshire
Circa £30,000 Per Annum
Purpose of Customer Support Engineer Role:
To provide pre-sales and post-sales technical support to customers. Ensuring that customers are given a high level of customer service from early stage requirements capture & product demonstrations through to after sales service. To provide support to Business Development Managers (BDM) and Product Managers.
Customer Support Engineer Responsibilities:
Sales Activities:
- Providing technical pre-sales support to Sales team Customers and distributors in cooperating with Product Management & Engineering to identify/enable solutions to meet customers’ requirements, including basic systems design and product application
- Providing technical post-sales support to Sales team Customers and distributors, supporting from the office and Customer on-site. Including on-site commissioning and fault finding, on-site reports, and entering products into RMA
- Preparing and testing demo kits, and presenting to Customers. Assist in management of demo stock
- Attending Sales customer meetings, as well as supporting marketing activities including Exhibitions and Trade Shows, to present technical solutions.
- Assist Product Manager with development of technical knowledge base
- Train and update Sales team and distributors on product updates
- Other projects relating to specific customers or specific products as required by the business
Customer Support Engineer Skills/Experience/Qualifications:
General Activities:
- Cover for supporting sales technical calls
- Other tasks that may be needed to support the business
- HNC / HND / Degree ideally in Electronics
- Minimum of 2 years post qualification experience, ideally with some experience in either RF or Fibre Optic engineering from industries including; Satellite Communications, Broadcast, Military Communications or GPS infrastructure
- Good written and spoken English
- Warm outgoing personality
- Enthusiastic about customers and their needs
- Excellent Visio, Excel, Word, and general IT skills
- Willingness to travel extensively to meet with customers and distributors