Job Description
Our client who provides an innovative software platform for the hospitality sector, geared to building and managing teams is now looking for a Customer Success Manager. You will be responsible for overseeing complete customer programme implementations, along with project management and customer liaison.
General Responsibilities
- Develop strong relationships with customers
- Control customer product implementations
- Supervise product usage – implementing training for clients where required
- Log customer requirements with your product team ensuring functionality of the programme for the customer
- Manage and execute project plans for several simultaneous implementations
Experience Required
- Minimum 1 year experience in a SaaS software space working directly with customers
- Experience of hiring, scheduling, time & attendance and other workforce software as a manager of teams in the hospitality, hotel or retail space
- Ability to build strong relationships with customers at all levels
- Minimum 1 year of operational hospitality experience
Location: London
Salary: £30-40K