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Customer Services (Sales Order Processing)

Job Title: Customer Services (Sales Order Processing)
Contract Type: Permanent
Location: Chichester, West Sussex
Salary: 19000 - 21000
REF: ZR-11
Contact Name: Phil Salton
Contact Email:
Job Published: over 2 years ago

Job Description

Customer Service (Sales Administration)

£19500 - £21000/annum
Chichester, West Sussex

Job Specification: Customer Service (Sales Administration)  

We are looking to recruit a confident and motivated person to join our young and friendly Customer Service (Sales Administration) Team. 

Our Client is one of the UK’s biggest online engineering component suppliers to the engineering industry and mechanical engineers. They have gained a reputation for high quality, innovative products, with year-on-year sales growth. 

Business growth has necessitated a re-location to a bigger, purpose-built warehouse in Chichester and this move offers an exciting opportunity for new staff members to work in a fast paced and dynamic work environment, where an employee’s hard work and commitment to the business are recognised. They are currently looking for new staff members with experience in handling customer queries, sales order processing / sales / office clerk.

Role & Responsibilities of Customer Services (Sales Administrator):: 

Your responsibilities will cover a wide range of commercial activities including: 

  • Responding to incoming customer enquiries, via telephone, e-mail and web. 

  • Producing quotations as required and keeping customers updated. 

  • Processing orders and repeat orders on the computer system. 

  • Liaising with colleagues, mainly our sales team, throughout to ensure smooth progress of orders through to distribution. 

  • Co-ordinating customer returns and credits. 

  • Track and expedite customer orders by working with other internal departments as required. 

  • Ensure all internal and external customer queries are responded to in the agreed time scales. 

Key Skills for the Customer Service / Sales Administrator role:: 

  • Computer Literacy in Microsoft Word, Excel and Outlook with the ability to learn bespoke systems and programmes. 

  • Experience of sales order processing systems useful (full training on the job) 

  • You will be friendly and ambitious with an excellent telephone manner and communication skills. 

  • You will work well under pressure and be able to keep up with a busy office atmosphere and enjoy working in a fast-pace environment. 

  • You will be confident and approachable. 

  • You will be able to deal with a large volume of sales calls / customer queries

  • You will be flexible / multi- tasker. 

  • Great communicator 

  • Problem solver 

  • Organised & Process orientated 

  • You will have the ability to know how to prioritise and deal with tasks as and when they come in. 

  • You will be pro-active and detail conscious / orientated. 

  • Minimum grade C in English and Maths GCSE 

Salary, Working Hours and Holiday for Sales Office Clerk / Customer Services )Sales Administrator): 

  • Between: £19,500 and £21,000 (depending upon experience) 

  • Hours of Work: Hours: 2 Groups
  • (Group 1) Monday to Friday 8am – 4.30pm (2 breaks 15 mins and 1 break 50 mins)

    (Group 2) Monday to Friday 9.30am – 6pm (2 breaks 15 mins and 1 break 50 mins)

    N.B. You will be expected to alternate work in both groups on a weekly/fortnightly/monthly basis. (TBA)

  • 3 months probation period. 

  • 20 working days paid holiday (plus Bank Holidays). 

Start Date: Immediate

Location: Chichester, West Sussex