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Customer Service Representative

Job Title: Customer Service Representative
Contract Type: Permanent
Location: Germany
Industry:
Salary: 30000 Euros
REF: 04738
Contact Name: Sarah Jane Harvey
Contact Email: sarah@wsrs.co.uk
Job Published: about 1 year ago

Job Description

Overview

 

This position is responsible for ensuring customer satisfaction by timely and accurate processing of all equipment and parts orders submitted to the company.

 

This position acts as the focal point for the gathering and dissemination of information between customers, vendors, sales personnel for new equipment jobs. 

 

This position is responsible for gathering necessary order related information from all parties and assuring it is accurately communicated to those who need it.  If unable to secure necessary information, this position is responsible for securing the assistance of the Sales Support Manager, as needed.

Main Duties

Check quotations and orders regarding technical accuracy

 

Create and maintain accurate and complete job files, work orders and information to include maintenance, reconciliations and filing processes.

 

Coordinate information flow for new equipment jobs using order logs, order management and entry systems.

 

Work with customers, contractors and vendors to assure order requirements are achieved, orders are released and shipping dates meet customer expectations. 

 

Review vendor invoices for accuracy and properly code and post into corporate order management system and that they meet corporate accounting requirements.

 

Review job costs and gross profit to ensure accurate invoicing and minimize profit erosion.

Create Work Orders to support the equipment installation process.

 

Maintain a strong working relationship with supported Installation Coordinators.

 

Enter and administer equipment orders for both the company and allied equipment vendors following the appropriate procedures for each vendor. 

Maintain a smooth order flow, assure release dates and shipping schedule meet customer requirements. 

 

Expedite orders when necessary.

 

Review vendor invoices for accuracy and properly enter into the system for payment.

 

Process all submittals, contracts, insurance certificates and any other similar documents necessary to release and invoice orders.

 

Assist Management and sales personnel in resolving collections issues.  This includes effectively interfacing with customers to ascertain and document billing procedures to assure timely payment of invoices.

 

Work to consolidate shipments to minimize freight costs while meeting customer requirements.

Review completed job files to ensure that profit erosion is minimized.  Analyze and communicate variances to District management as required.

 

Cross train with other administrative personnel to provide additional help during heavy workloads or back-up during absences. 

 

Education and Experience

 

High school diploma and one year or more related experience and/or training.

Computer knowledge (MS-Office and Lotus Notes)

Good knowledge of English language

German Native Speaker