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Customer Service Manager

Job Title: Customer Service Manager
Contract Type: Permanent
Location: Cambridgeshire / Hertfordshire border
Industry:
Salary: 40000 - 45000
REF: JR11208
Contact Name: Jo Richardson
Contact Email: jo@winhurstrecruitment.co.uk
Job Published: about 1 month ago

Job Description

  • Are you passionate about providing the best customer service to your customers?
  • Have you worked within an FMCG business so you understand fast paced, highly pressured time scales?
  • Have you previously managed a Customer Service Team? 

If so, we’d love to hear from you as a client is looking to recruit a Customer Service Manager to join their FMCG business based on the Cambridgeshire / Hertfordshire border.

Key responsibilities for the Customer Service Manager:

  • Lead a team of Customer Service Advisors within a fast paced manufacturing business who are responsible for taking & processing of orders, monitoring customer service levels and communicating internally and externally.
  • Set team KPI’s as well coaching & mentoring the team around you to ensure that Customer Satisfaction is at the core of the business.
  • To provide inspirational leadership and direction so the business is fully engaged in the importance of world class Customer Service.
  • Deputise for the Head of Supply Chain in all aspects of Customer Service.
  • Regularly coaching and 1-2-1’s with all direct reports.

Key requirements for the Customer Service Manager:

  • You must have worked within an FMCG business, ideally food, drink or pharmaceutical.
  • This experience must be within Customer Service and Supply Chain.
  • The ability to create solutions and solve problems.
  • The capability to plan and implement Customer Service initiatives within a complex supply chain.
  • Confidence, tenacity and the ability to work under pressure to tight timescales.

Salary: £40,000 - £45,000

Job Reference: JR11208