Connecting to LinkedIn...

Customer Service and Marketing Exec (E-Commerce)

Job Title: Customer Service and Marketing Exec (E-Commerce)
Contract Type: Permanent
Location: London
Industry:
Salary: 20000 - 30000
REF: 1601
Contact Name: Claire Hallet-Walsh
Contact Email: claire@walshemployment.co.uk
Job Published: 5 months ago

Job Description

Customer Service & Marketing Executive
Graduate considered
£20-30k
Notting Hill
London
2 minutes from Tube Station
9.30-6pm
We are looking for a Customer Service andl Marketing Exec to work in our small Notting Hill based team to start ASAP.

Ideally you will be a graduate within a Marketing related discipline with some customer service experience, and any marketing experience will be considered a bonus.

Knowledge & Experience:
Experience running customer support desk/sales admin/sales support
Patient/Positive/Confident/Friendly demeanour
Ability to self-manage and self-start
Team player is a MUST
Must be Mac proficient and competent with using Microsoft Excel & Word (Understanding of VLook ups, Filters, pivot tables ideally.)
Excellent telephone manner & ability to maintain and build on key customer relationships
Apple user preferred, for a better understanding of our market!
Ability to self-manage and get daily tasks done

Ideal but will be taught -
eCommerce background essential (Magento experience ideal)
Basic SEO Principles
Experience Growing Sales & SEO on Amazon Seller and Vendor Central
An understanding of or experience in a retail industry, working with incoming/outgoing products and stock management.

Often with small businesses, there is more to a job role than can be put on paper - so small business experience is also considered an asset!

If you think you've got the right skill set and would like to work in our small, friendly team please drop us a line and let us know what you could bring to the team!

My client is a UK based Accessory Brand in the Apple Market and we work in a small start-up team environment. We design premium accessories for iPad and iPhone, and we sell online as well as in retail stores.

We are in need of a Customer Service and Marketing Exec to manage the day-to-day customer service and expansion of our brand online.

You will be working with our Online Director to ensure that Customer Service is managed and responded to in a timely manner, as well as helping to grow our business on Amazon through improving listings, reviews, content management and SEO and on our website.

General Duties include:
Stock:
Check and sort Returned stock (RMA stock) for faulty/ok to re-sell.
Day to day Customer Service online support - Any returns, warranty claims, or website queries from customers.
Checking and resolving customer backorders
Managing stock levels and stock on our online store, to help get new products online and ensure stock is not 'sold out’ online (weekly check).
Working with our warehouse team to ensure customers’ orders are dispatched on time/lost orders are located/queries are dealt with in a timely manner, etc.

Online Content management:
Updating sale prices & dates across 3-4 websites
Updating online keyword and metadata & product titles/descriptions.
Generating promo codes for Customer Service issues.
Building positive reviews on Trustpilot.co.uk and pipetto.co.uk
Using positive customer service interactions to build a reviews network for new products on: Amazon.co.uk, Amazon.de, Amazon.fr and Amazon.com
Amazon Seller Central / Vendor Central

Updating online keyword & product titles/descriptions.
Listing Management - ensuring twisters are correct, images are all uploaded, stock is live, etc.
Putting monthly clearance stock proposals together and ensuring uploaded to Amazon Vendor Central / Prices reflected online website and in seller central.
Managing Amazon review program across 4 market places - Ensuring Positive reviews/Minimizing negative reviews, soliciting positive reviews from customer
Actively managing the reviews process and generating positive reviews on new products, building online ranking for listings to agreed KPIs