Position: Customer Service Advisor
Location: Oxford (OX4)
Salary: £25,000 - £30,000 per annum
Hours: Monday - Friday (9.00am - 17.00pm or 12.00pm - 20.00pm each week), with 1 in 4 Weekends (10.00am - 18.00pm with 2 weekdays off in lieu)
Experience: Customer Service, Finance, Motor Industry, Account Management, Retentions, Car Finance, Inbound Calls, Outbound Calls
Our client are an extremely successful and rapidly-expanding car finance business who are looking to recruit an intelligent and ambitious Customer Service Advisor to join their new and vibrant Oxford office.
As Customer Service Advisor you will be the initial point-of-contact for each customer, managing their customer experience and ensuring that they are given impeccable service throughout. This will include regularly liaising with customers and car dealerships and responding to customer queries via telephone, email and online portal. As Customer Service Advisor you will also be responsible for contacting customers directly with regards to updating or clarifying their information, whether that be contact details, insurance claims, or financial issues.
The successful candidate will therefore need to be friendly, approachable, and enthusiastic with a good working knowledge of the financial or motor industries, and the ability to both empathise with and enforce any sensitive finance-related issues.
Our client are real movers and shakers within the car finance industry. They are new, innovative, and a really fantastic company to work for with further plans for development and growth.
Their office is fun, quirky and modern, with free drinks, and regular social activities as they truly believe in maintaining that balance between working hard and having fun. They also offer competitive salaries, bonus schemes and generous holiday allowances to reward their employees for their hard work.
Importantly, they pride themselves on the quality of their staff. They are exclusively looking for candidates with strong academic backgrounds and evidence of consistently striving to exceed and achieve within both their personal and working lives.
- Highly ambitious with the drive to build a successful and fulfilling career
- Good working knowledge of the motor or finance industry
- Experience of working within a telephone-based role
- A strong academic background
- Enthusiastic, friendly and approachable with the ability to build and maintain a rapport with customers and car dealers alike
- Strong organisation skills with the initiative to prioritise a high workload
Thompson & Terry Ltd, trading as Thompson & Terry Recruitment (thompsonandterry.co.uk) are an Abingdon based recruitment agency specialising in the sourcing of Sales, Marketing and office administration candidates in Oxfordshire. No terminology used in this advert is intended to discriminate on the grounds of race, religion, gender, age or sex.
PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.